Medical Assistant (Medical Assistant, Non-Exempt), Student Health Center - Temporary

Medical Assistant (Medical Assistant, Non-Exempt), Student Health Center - Temporary

California State University, San Bernardino

Job no: 557771
Work type: Staff
Location: Southern California|San Bernardino - San Bernardino Campus
Categories: Bargaining Unit|Unit 2 - CSUEU - Health Care Support,Job Search Category/Discipline|Administrative,Job Search Category/Discipline|Health Professionals,Appointment Type|Temporary,Time Basis|Full Time,Job Search Category/Discipline|Student Services,Workplace Type (Exclude Inst Fac)|On-site (work in-person at business location)

Under the work direction of physicians, nurse practitioners, physician assistants, registered nurses or other similar licensed professionals and general direction of the Executive Director, the incumbent performs various clinical and medical support functions. The incumbent also performs a variety of standard clinical assistance tasks, as well as administrative and clerical duties in the Student Health Center. The incumbent may also work occasionally on the Palm Desert Campus, as needed. The incumbent may occasionally provide back-up administrative and clerical support to Counseling & Psychological Services.

Job Summary:

Under the work direction of physicians, nurse practitioners, physician assistants, registered nurses or other similar licensed professionals and general direction of the Executive Director, the incumbent performs various clinical and medical support functions. The incumbent also performs a variety of standard clinical assistance tasks, as well as administrative and clerical duties in the Student Health Center. The incumbent may also work occasionally on the Palm Desert Campus, as needed. The incumbent may occasionally provide back-up administrative and clerical support to Counseling & Psychological Services.

Responsibilities:

• Assists healthcare practitioners in delivering health exams, clinical procedures, and medical treatments by preparing exam and telehealth rooms, obtaining patient data, and providing direct support during care.
• Performs a variety of standard tests and medical technical services not requiring license, including vision screening, audiometry and hearing tests, EKGs, peak flow testing, and spirometry.
• Removes sutures and bandages and performs ear lavage in accordance with clinical protocols.
• Collects specimens using non-invasive techniques (e.g., nasal smears, throat cultures) and performs CLIA-waived testing as ordered by a licensed practitioner.
• Administer medications and immunizations in accordance with established clinical protocols.
• Perform TB skin tests, accurately measure and document results, and refer findings for proper interpretation.
• Perform phlebotomy procedures within the defined scope of practice for Medical Assistants in the State of California.
• Verify student eligibility in PeopleSoft to ensure appropriate access to SHC/CAPS services.
• Answer and direct incoming calls to appropriate departments and staff in a timely manner.
• Prioritize patient phone calls and in-person interactions based on urgency and need.
• Schedule appointments for providers and nurses while managing clinical phone messages for care teams.
• Address incoming calls and in-person inquiries, providing accurate information about services and directing individuals to appropriate resources.
• Verify and update patient demographic information to maintain accurate records.
• Apply knowledge of departmental policies, front office procedures, HIPAA regulations, and AAAHC standards to daily operations.
• Handle appointment cancellations and rescheduling requests efficiently.
• Interpret provider notes within electronic health record systems and prioritize necessary patient follow-ups.
• Perform front office reception duties, including greeting and checking in students/patients, assisting with completion of intake and other forms (both in person and online), and facilitating the checkout process.
• Serve as cashier by handling cash and debit/credit card transactions, and accurately collecting, posting, and processing daily payments.
• Follow up on patient status reports to ensure continuity of care and proper documentation.
• Prepare and transmit faxes and other documentation, including required health information for referrals.
• Provide back-up coverage for the Palm Desert Campus clinic to ensure continuity of care and operations.
• Deliver back-up administrative and clerical support to Counseling & Psychological Services as needed.
• Actively participate in meetings and contribute as a member of relevant committees.
• Engage in ongoing professional development, maintaining current knowledge in the medical assisting field and competencies within scope of practice.
• Complete all required department and university trainings in a timely and compliant manner.
• Perform additional relevant duties as assigned to support departmental and organizational needs.

Minimum Qualifications:

High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities. While Medical Assistants are not certified, registered, or licensed in the State of California, the Medical Board of California requires that medical assistants complete specific types and hours of training to perform the duties outlined in their scope of practice. This training must be documented and a physician or other qualified teacher, as identified by the Medical Board of California, must certify in writing that the Medical Assistant has completed the training successfully. CSU-specific requirements are as follows:1. Most common, incumbents are required to possess a certificate of completion from an accredited and approved medical assisting program through the Department of Education or Bureau for Private Postsecondary Education within the Department of Consumer Affairs. In this case, the supervising CSU physician must verify competencies. OR 2. At the discretion of the student health center director, an in-house campus-training program may be developed according to the guidelines established by the Medical Board of California. In this case, a CSU physician must document and certify in writing that the formal training and clinical practice hours required by the Medical Board of California to perform the duties of a Medical Assistant have been completed successfully.

Required Qualifications:

• Current AED/CPR certification.
• Possess working knowledge of daily clinic operations; aseptic techniques and requirements; uses, application, and proper operation of various medical supplies and equipment used in performing the duties described above; California laws and regulations pertaining to medical assistants. General knowledge of anatomy and physiology appropriate to the duties assigned; understand the potential hazards or complications resulting from administering medications and how to initiate emergency procedures.
• Ability to demonstrate the proper techniques in administering medications in a variety of manners including intramuscular, intradermal, or subcutaneous methods and by inhalation; proper techniques in performing injections and phlebotomy; competency in performing assigned medical technical support services such as the standard tests and limited procedures described above; maintain effective working relationships with practitioners and other health center support staff; and be sensitive to and communicate effectively with diverse patients.

Preferred Qualifications:

• Ability to multi-task and work in a fast-paced environment.
• Experience working with college students, preferably in a higher education setting.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 - $3,776 per month for qualified candidates.

CSU Classification Salary Step Range: $3,776 - $5,287 per month (Step 1 - Step 20)

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.