Coordinate the addition and removal of domestic and international students who elect to enroll in or waive the University-sponsored health insurance plan.

Manage health insurance enrollment changes for students participating in internships, co-ops, and other approved academic experiences.

Provide students with proof of insurance documentation and other insurance-related records as requested.

Maintain and update Health Services insurance website content to ensure accurate and timely information.

Assist students in resolving discrepancies related to health insurance charges on student accounts and billing statements.

Respond to student, parent, and campus partner inquiries regarding health insurance coverage, enrollment, waivers, claims, and billing.

Communicate enrollment, waiver, and coverage changes accurately and timely to the University's health insurance provider.

Provide exceptional customer service through phone, email, and in-person interactions while supporting students' access to healthcare services.

Medical Billing, Coding, and Financial Operations

• Enter and process patient encounter, coding, and billing information in applicable billing and electronic medical record systems in a timely and accurate manner.
• Submit insurance claims and monitor claim status to ensure appropriate reimbursement and timely resolution of outstanding balances.
• Reconcile incoming payments, Explanation of Benefits (EOBs), and remittance documents to ensure accurate account records.
• Ensure checks, EOBs, and related billing documentation are accurately scanned and maintained within the electronic medical record system.
• Coordinate the processing and deposit of insurance payments, checks, and electronic reimbursements in accordance with university procedures.
• Reconcile third-party vendor invoices and insurance-related billing statements on a monthly basis.
• Review and reconcile health insurance provider invoices and coordinate payment processing as appropriate.
• Generate and provide billing, reimbursement, and revenue reports to Health Services leadership as requested.
• Maintain accurate financial records and ensure compliance with university, insurance, and regulatory requirements related to medical billing and coding.
• Review and resolve billing discrepancies, unpaid claims, denied claims, and reimbursement issues to ensure accurate and timely payment for services rendered.
• Coordinate claim corrections, resubmissions, and appeals with insurance providers as necessary to maximize reimbursement and maintain compliance with billing requirements.

Student Education, Outreach, and Customer Service

• Educate and assist students in navigating the University's health insurance provider website, including accessing digital ID cards, reviewing benefits, locating in-network providers, and understanding coverage options.
  
  
• Guide students through insurance-related processes, including filing claims, submitting required documentation, and enrolling in, modifying, or waiving coverage when applicable.
  
  
• Assist students in understanding health insurance benefits and coverage, including co-pays, deductibles, coinsurance (80/20 coverage), out-of-pocket costs, and the claims and appeals process.
  
  
• Serve as a knowledgeable resource for students, families, and campus partners regarding health insurance policies, benefits, procedures, and requirements.
  
  
• Provide guidance and support to students experiencing insurance-related concerns and assist in resolving coverage, eligibility, and benefit issues.
  
  
• Respond to student, parent, and campus partner inquiries regarding health insurance enrollment, waivers, claims, billing, and coverage in a timely and professional manner.
  
  
• Promote awareness of available health insurance resources and services to support student access to healthcare and overall well-being.
  
  
• Serve on University and division committees as deemed appropriate
  
  
• Serve as essential personnel in response to campus crises, as designated by the Dean of Students.
  
  
• Other duties as assigned
  
  

About us

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

Perks Await You at Embry-Riddle!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Qualifications

Required Education and Qualifications:

• Associate's degree or completion of program of 18+ months after high school.

Required licenses and certificates:

• Certified Professional Coder (CPC), Certified Coding Associate (CCA), Certified Billing and Coding Specialist (CBCS), or similar certification. OR Associate degree in Medical Billing and Coding, Health Information Management, Healthcare Administration, Business Administration, or a related field; or an equivalent combination of education and relevant experience.

Required Skills, Knowledge, Abilities:

• Knowledge of medical terminology, CPT, ICD-10, and HCPCS coding systems.
• Experience working with electronic medical record (EMR) and medical billing systems.
• Demonstrated knowledge of health insurance plans, claims processing, reimbursement procedures, and billing regulations.
• Strong customer service, communication, organizational, and problem-solving skills.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311734. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Full CV
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website .

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.

Coordinate the addition and removal of domestic and international students who elect to enroll in or waive the University-sponsored health insurance plan.

Manage health insurance enrollment changes for students participating in internships, co-ops, and other approved academic experiences.

Provide students with proof of insurance documentation and other insurance-related records as requested.

Maintain and update Health Services insurance website content to ensure accurate and timely information.

Assist students in resolving discrepancies related to health insurance charges on student accounts and billing statements.

Respond to student, parent, and campus partner inquiries regarding health insurance coverage, enrollment, waivers, claims, and billing.

Communicate enrollment, waiver, and coverage changes accurately and timely to the University's health insurance provider.

Provide exceptional customer service through phone, email, and in-person interactions while supporting students' access to healthcare services.

Medical Billing, Coding, and Financial Operations

• Enter and process patient encounter, coding, and billing information in applicable billing and electronic medical record systems in a timely and accurate manner.
• Submit insurance claims and monitor claim status to ensure appropriate reimbursement and timely resolution of outstanding balances.
• Reconcile incoming payments, Explanation of Benefits (EOBs), and remittance documents to ensure accurate account records.
• Ensure checks, EOBs, and related billing documentation are accurately scanned and maintained within the electronic medical record system.
• Coordinate the processing and deposit of insurance payments, checks, and electronic reimbursements in accordance with university procedures.
• Reconcile third-party vendor invoices and insurance-related billing statements on a monthly basis.
• Review and reconcile health insurance provider invoices and coordinate payment processing as appropriate.
• Generate and provide billing, reimbursement, and revenue reports to Health Services leadership as requested.
• Maintain accurate financial records and ensure compliance with university, insurance, and regulatory requirements related to medical billing and coding.
• Review and resolve billing discrepancies, unpaid claims, denied claims, and reimbursement issues to ensure accurate and timely payment for services rendered.
• Coordinate claim corrections, resubmissions, and appeals with insurance providers as necessary to maximize reimbursement and maintain compliance with billing requirements.

Student Education, Outreach, and Customer Service

• Educate and assist students in navigating the University's health insurance provider website, including accessing digital ID cards, reviewing benefits, locating in-network providers, and understanding coverage options.
  
  
• Guide students through insurance-related processes, including filing claims, submitting required documentation, and enrolling in, modifying, or waiving coverage when applicable.
  
  
• Assist students in understanding health insurance benefits and coverage, including co-pays, deductibles, coinsurance (80/20 coverage), out-of-pocket costs, and the claims and appeals process.
  
  
• Serve as a knowledgeable resource for students, families, and campus partners regarding health insurance policies, benefits, procedures, and requirements.
  
  
• Provide guidance and support to students experiencing insurance-related concerns and assist in resolving coverage, eligibility, and benefit issues.
  
  
• Respond to student, parent, and campus partner inquiries regarding health insurance enrollment, waivers, claims, billing, and coverage in a timely and professional manner.
  
  
• Promote awareness of available health insurance resources and services to support student access to healthcare and overall well-being.
  
  
• Serve on University and division committees as deemed appropriate
  
  
• Serve as essential personnel in response to campus crises, as designated by the Dean of Students.
  
  
• Other duties as assigned
  
  

About us

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

Perks Await You at Embry-Riddle!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Qualifications

Required Education and Qualifications:

• Associate's degree or completion of program of 18+ months after high school.

Required licenses and certificates:

• Certified Professional Coder (CPC), Certified Coding Associate (CCA), Certified Billing and Coding Specialist (CBCS), or similar certification. OR Associate degree in Medical Billing and Coding, Health Information Management, Healthcare Administration, Business Administration, or a related field; or an equivalent combination of education and relevant experience.

Required Skills, Knowledge, Abilities:

• Knowledge of medical terminology, CPT, ICD-10, and HCPCS coding systems.
• Experience working with electronic medical record (EMR) and medical billing systems.
• Demonstrated knowledge of health insurance plans, claims processing, reimbursement procedures, and billing regulations.
• Strong customer service, communication, organizational, and problem-solving skills.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311734. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Full CV
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website .

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.