"Medical Case Coordinator"

Medical Case Coordinator

University of Colorado Anschutz Medical Campus

Department: Psychiatry - Addiction Research & Treatment Services (ARTS) - Adult Outpatient Program (AOP)

Position #: - Requisition #:38028

Job Summary:

The Medical Case Coordinator position operates within the Addiction Research and Treatment Services (ARTS) Adult Outpatient Program, with clinic locations in Denver, Aurora, and Arvada. The ARTS Adult Outpatient Program is part of the School of Medicine, Department of Psychiatry. ARTS Adult Outpatient clinics provide substance use disorder (SUD) therapy and treatment, drug and alcohol assessment, psychosocial and pharmacological treatment for adults. Programs in various clinic locations include traditional outpatient, intensive outpatient and may contain specialty services for clients referred by the criminal justice system, county departments of human services, and services for pregnant women, individuals who are HIV positive or gender-responsive services.

This position provides medical case coordination, wraparound services, drug and alcohol assessment, psychosocial and pharmacological adjunctive services to adult clients receiving substance use disorder treatment.

Key Responsibilities:

• Conduct initial client meetings and gather information (health care, psychosocial and other service needs) to address the client's immediate needs to encourage engagement and retention in services.
• Interview clients for admission to ARTS outpatient SUD treatment and make recommendations and/or referrals for ancillary care.
• Ensure timely and coordinated access to medically appropriate levels of health and support services and continuity of care through ongoing assessment of the client's needs and person-centered support systems.
• Verify the patient's continuous enrollment in medical care, as well as support enrollment of the uninsured in Medicaid (Health First Colorado) if eligible.
• Manage the patient's access to various types of assistance programs, such as food vouchers, utility payment, transportation, housing/shelter, etc. to promote and maintain positive health outcomes.
• Work with healthcare professionals and others in the community to assess patients' health and oversee plans to manage client's conditions and progress.
  o Includes frequent case review and consistent collaboration with internal and external constituents. Case management locations will include the ARTS clinics, hospitals, doctor's offices, human service organizations, criminal justice offices, nursing, hospice, rehabilitation, and long-term care facilities as well as other locations.

Work Location: Onsite - this role is expected to work onsite at ARTS clinic locations located in Denver, Arvada, and Aurora, as well as potential periodic duty on the ARTS Medication Mobile Unit.

Why Join Us: This position at the University of Colorado/ Addiction Research and Treatment Services (ARTS) provides a unique opportunity for individuals with lived experience and recovery from SUDs to use, in turn, their specialized knowledge and experience to provide care, assistance and support of individuals currently living with SUD. The individual in this position, through their words and actions, will have a direct influence on helping others with SUD to set themselves on a path to recovery and make health lifestyle choices. In addition, by joining ARTS, employees will be actively engaged in a supportive, professional, and nurturing environment where individuals with various backgrounds and experiences converge and collaborate to provide an evidence-based, multi-faceted approach to provide the best treatment and care to every patient who comes into care at ARTS clinics.

Qualifications:

Minimum Qualifications:
- Bachelor's degree in psychology, social work, counseling, human services, public health, nursing, or a closely related field from an accredited institution.
- One (1) year of experience providing patient case management, patient care coordination, or related administrative services for patients in behavioral health, mental health, or other health-related clinical setting.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:
- Master's degree in psychology, social work, counseling, human services, nursing, or a closely related field from an accredited institution.
- Two (2) or more years of experience providing patient case management, patient care coordination, or related administrative services for patients in behavioral health, mental health, or other health-related clinical setting.
- Possess a valid registration, in good standing, with the Colorado Department of Regulatory Agencies (DORA) as a Certified Addiction Specialist (CAS) or higher.
- Experience with and knowledge of local medical, vocational, and other supportive resources.
- Experience working in an Opioid Treatment Program or with patients in Medication Assisted Treatment.
- Experience working in a case management role with clients who are involved with probation, human services, social services, criminal justice programs, and/or other referral sources.
- Experience creating client-centered service plans.

Knowledge, Skills, and Abilities:
- Ability to communicate effectively, both in writing and orally.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Outstanding customer service skills.
- Knowledge of the medical system and supportive resources
- Excellent interpersonal skills.
- Ability to engage clients in case management services.
- Ability to comply with established rules, policies and procedures and meet deadlines.
- Ability to be open-minded and nonjudgmental.
- Ability to develop healthy relationships with clients.
- Ability to establish boundaries with clients.
- Ability to exercise discretion (e.g. client confidentiality) and a working knowledge of HIPAA and other laws, regulations and standards that are directly related to performing the duties of this position.
- Knowledge and familiarity with patient confidentiality regulations, including but not limited to Health Insurance Portability and Accountability Act (HIPAA) and 42 Code of Federal Regulations (CFR) Part II.

Conditions of Employment:
- Must agree to fingerprinting, professional references, motor vehicle records, and criminal background check. Required background checks may include a review with the Colorado Bureau of Investigation (CBI) and Federal Bureau of Investigation (FBI) and HireRight.
- Subject to pre-employment, post-accident, post-incident or reasonable suspicion drug and alcohol testing per UCD Addiction Research and Treatment Services Department Policies.
- Must be willing and able to work a flexible schedule, including some evenings, weekends, and holidays.
- Must possess a valid driver's license to operate a motor vehicle in the State of Colorado or obtain one within 30 days from date of hire.
- Must possess a reliable vehicle to travel among AOP clinic locations as required by work duties.

Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established as $61,546 - $78,286.

How to Apply: For full consideration, please submit the following document(s):
1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.
Questions should be directed to: Heidi McKinnon, heidi.mckinnon@cuanschutz.edu

Screening of Applications Begins: Applications will be accepted until finalists are identified, but preference will be given to complete applications received by January 31st, 2026. Those who do not apply by this date may or may not be considered.

Application Materials Required: Cover Letter, Resume/CV, List of References Job Category: Health Care Primary Location: Aurora Department: U0001 -- Anschutz Med Campus or Denver - 20280 - SOM-PSYCH-ARTS SP/G Schedule: Full-time Posting Date: Oct 16, 2025 Unposting Date: Ongoing Posting Contact Name: Heidi McKinnon Posting Contact Email: heidi.mckinnon@cuanschutz.edu Position Number: 00704730