JOB SUMMARY
The Direct Hire Medical Coordinator with Surgery Scheduling is responsible for patient access, surgical scheduling, insurance coordination, and administrative workflow support within a multi-specialty surgical clinic. This role ensures accurate scheduling, insurance verification, and care coordination across the continuum of care to support provider productivity, regulatory compliance, and patient satisfaction.
As a direct hire team member, this position reinforces standardized scheduling practices, workflow consistency, and operational reliability within the department.
RESPONSIBILITIES
Patient Access & Communication
- Answer incoming calls using approved scripting and route clinical inquiries per clinic policy
- Escalate urgent requests immediately and return non-urgent calls within one business day
- Register new patients and verify demographic and insurance information
- Provide appointment instructions, directions, and pre-visit preparation guidance
- Maintain accurate message documentation and communication with providers and staff
Insurance Verification & Authorization
- Verify insurance eligibility and benefits prior to scheduling
- Assess referral requirements and contracted carrier participation
- Complete pre-certifications and communicate with insurance carriers
- Coordinate with financial counselors regarding patient financial responsibility
- Ensure accurate documentation to support compliant billing practices
Surgery Scheduling & Care Coordination
- Schedule surgical procedures, diagnostic testing, and related appointments
- Ensure completion of pre-operative documentation and required authorizations
- Enter and track provider orders through completion
- Monitor pending results and notify appropriate staff of delays
- Provide coverage for the Surgical Coordinator as needed
Administrative & Operational Support
- Process incoming/outgoing faxes and maintain documentation logs
- Manage provider schedule changes and communicate updates appropriately
- Perform general administrative duties to support clinic efficiency
- Support standardized workflows and departmental performance expectations
CHARACTERISTICS
- Professional, courteous, and patient-centered
- Demonstrates strong organizational and multitasking abilities
- Maintains composure in high-volume environments
- Exercises sound judgment and discretion
- Reliable and accountable for workflow accuracy
- Committed to confidentiality and HIPAA compliance
- Proactive and solution-oriented with a team mindset
QUALIFICATIONS
- High school diploma or equivalent; associate degree or higher preferred
- Minimum of 1–2 years of experience in medical scheduling, registration, or referral coordination preferred
- Demonstrated knowledge of insurance processes, including verification and authorization requirements.
- Proficiency in EMR systems, patient portals, and office communication tools.
- Strong organizational skills with attention to detail and accuracy
- Clear and professional verbal and written communication skills
Physical Requirements
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Carrying/Lifting: Rarely (up to 35 pounds)
- Stooping/Kneeling: Rarely
- Other: N/A
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