"Medical Director, Health Services (On-site)"

About the Job

Under the direction of the Assistant Vice Chancellor/Executive Director of Student Health and Wellness, the Medical Director has primary responsibility for medical care at UCM Student Health Services. As the senior clinical leader and member of the senior administrative staff, the Medical Director promotes and assures quality clinical services across the student health facility and provides strategic direction. The Medical Director plans, develops, coordinates, and assesses the health service.

In addition to medical services, the Medical Director provides senior strategic leadership in the design, development, implementation, coordination, assessment, and continuous improvement of health-related programs and services for students. This includes collaborative efforts of medical, psychological and psychiatric services, providing health leadership on known and emerging issues relevant to the health, safety and well-being of students. The Medical Director also spends a portion of their time providing direct clinical care to patients.

As Medical Director, this position provides consultative support and supervision for the clinical staff, leadership in developing and implementing clinical policies and procedures, and is a member of the Student Health Services management team. The Medical Director supervises all career and per diem physicians, all career and per diem NP's and PA's, and the Clinical Nurse Manager and indirectly supervises nursing and medical assistant staff.

KEY RESPONSIBILITIES:

DIRECT MEDICAL CARE AND CLINICAL SUPERVISION:

• Provide general and consultative medical care to students, consisting of diagnosis and treatment of acute and chronic illness or injury.
• Establish and record medical history and exam, assessment, treatment, and prognosis in an electronic medical record system.
• Order and interpret lab tests, x-rays, and other diagnostic studies.
• Assume responsibility for assigned patients until care is transferred.
• Consult with and provide referrals to specialists, as necessary.
• Perform minor procedures, such as laceration repair, incision and drainage, removal of foreign bodies, toenail surgeries and excision or biopsy of minor lesions.
• Provide care in medical emergencies, including CPR, and administration of medications.
• Actively promote disease prevention and health promotion activities, including patient education activities on wellness, sexually transmitted diseases, mental health, and substance abuse.
• Provide leadership for the integrated care of students in need of behavioral health services.

CLINICAL SUPERVISION:

• Directly supervise all medical care provided by SHS physicians, nurse practitioners and Physician Assistants.
• Indirectly supervise all other staff involved in the delivery of medical care to students including nurses and medical assistants.
• Encourage and train SHS staff in continuous development of customer service orientation and focus in the provision of high quality, cost effective, and accessible medical care for the students of UCM.
• Recruit, screen applications, interview candidates and select medical staff in accordance with State and Federal laws, university personnel policies, affirmative action goals and SHS policies and procedures. Support UCM's Principles of Community and Equal Opportunity/Affirmative Action programs as they apply to medical staff recruitment, selection, and administration.
• Train and assign work to new and continuing employees; routinely assess staff capabilities and workload, monitor productivity and redistribute work when necessary; Identify areas that need back-up support.
• Independently provide supervision and conduct performance evaluations; clearly communicate job expectations monitor performance and progress. Provide guidance on performance standards and University procedures. Determine what discipline should be imposed for subordinates, with authority to apply such, and/or recommend same to higher level management. Contribute to developing and presenting positions for collective bargaining.
• Provide leadership for and support clinician continuing education and professional development for medical staff.
• Maintain confidentiality of patients, students and staff.

CLINICAL QUALITY IMPROVEMENT

• Direct the Quality Assurance (QA) Program, including the Risk Management Program, utilization review, case management, peer review, trend reports, and education of staff.
• Provide leadership to senior management team regarding quality improvement opportunities, medical service improvements, patient accessibility to services, and emerging health trends.
• In collaboration with the Clinical Operations Supervisor, perform independent clinical audits, oversee and participate in activities of the Quality Assurance and Peer Review Committees, as well as benchmarking studies with other UC student health centers, to assure delivery of high quality medical care at Student Health Services (SHS).
• Participate on the credentialing committees responsible for credentialing, and privileging of all licensed health care providers at SHS, including physicians, physician assistants, nurse practitioners, registered nurses, and psychiatrists.
• Coordinate with the QA Manager/Chair to prepare and submit incident reports, implement corrective actions as necessary and on all risk management activities related to provision of clinical care.
• Collaborate with the QA Manager/Chair and management team staff to assure compliance with accreditation standards for clinical care, nursing services, health education, pharmacy, laboratory, and radiology, diagnostic services set by the American Association for Ambulatory Healthcare (AAAHC).
• Review and respond to patient complaints regarding medical care, provision of services, accessibility, and insurance/referral issues. Notify the AVC/ Executive Director of potential risk matters. Coordinate with the supervisors and managers and answer correspondence related to the medical care of students or staff, including reports to public health and other agencies.
• Direct program development including active participation in and support of campus wellness initiatives, evaluation of existing services and their modification or addition designed to maximize the well-being of students attending UCM.
• Actively promote disease prevention and health promotion activities, including patient education activities on wellness, sexually transmitted diseases, mental health, and substance abuse.
• Oversee provision of primary medical care and patient education to promote self-care and develop knowledgeable healthcare consumers through a wide range of health related education and outreach activities.
• Establish benchmarks for evaluating the status of student health and trends; Conduct assessments and studies to evaluate services, service needs and the status of student health.
• Coordinate with the AVC for Student Health and Wellness, CAPS (Counseling and Psychological Services), Psychiatry and Health Promotion on policy and program issues to provide integrated, comprehensive patient care services.

LEADERSHIP AND MANAGEMENT

• Provide overall leadership for medical practice, clinical quality improvement, delivery of clinical services, and continuing medical and professional education for providers at Student Health Services (SHS).
• Provide high quality, cost effective, and accessible primary care, specialty care, and ancillary services to the student campus community through an appropriate combination of services and expertise, off-campus consultation and specialty care, insurance contracts, and income generating operations.
• Direct and oversee clinical services at Student Health Services: Provide oversight and medical consultation to all SHS physicians, physician assistants, nurse practitioners, nurses, and ancillary services or other clinical support staff involved in direct patient care.
• Provide on-going analysis and monitoring of patient scheduling systems to ensure patient needs are met.
• Set and interpret goals, directions, policies and procedures, operational processes, as well as assess interactions of all areas within SHS in the provision of quality medical services.
• Plans for and responds to communicable disease outbreaks on campus and in the community, monitors for cluster cases, mobilizes responses to and coordinates communicable disease responses within the UC system under the guidance of the local and state Health Departments.
• Confer with other campus departments, medical groups, and the Merced County Public Health Department on health care needs of students or public health issues.
• Maintain contact with other student health directors in and outside of the UC system and the Office of the President, regarding student health care issues; May serve on campus wide and system wide committees, and represent UCM on initiatives and efforts related to oversight of Student Health Centers at the Office of the President; Collaborate closely with other members of the Student Health Services cluster to assure seamless delivery of services to students.
• Participate in UC statewide SHS Directors meetings and projects to ensure appropriate program assessment, benchmarking, communications with UCOP, and sharing of best practices.
• Provide guidance for the on-campus Student Health Services Insurance plan(s) and referral processes.
• Oversee the SHS laboratory and ensure compliance with state and federal regulations to maintain state licensures and certificates.
• Collaborate with CAPS and Health Promotion to maintain accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) or other national recognized accrediting agencies for purposes of assuring quality of care which meet recognized standards in the medical community.
• Coordinate with CAPS, Psychiatry, and Health Promotion to provide integrated services for patients; participates as a colleague with all members of the senior management team and provides medical leadership for management team decisions and program priorities.
• Maintain a positive working relationship with the campus staff and campus community.
• Demonstrate behavioral standards expected of medical professionals and customer service staff, and lead by example; Serve as a role model and perform effectively in a service environment.

Hiring Range

The salary range the University reasonably expects to pay for this position is $220,700 - $276,000.

Qualifications

• Doctorate Graduation from a Class A accredited school of medicine with the degree of Medical Doctor (MD) or Graduation from a Class A accredited school of osteopathy with the degree of Doctor of Osteopathy (DO);
• Must be Board Certified, and in possession legal requirements for the practice of medicine in California as determined by California Medical Board; and perience
• At least 5-10 years of clinical experience in an ambulatory care clinic or similar practice, urgent care, or private practice;
• Experience managing clinic administration, supervising and leading physician assistants, nurse practitioners, nursing staff, and ancillary staff (required).

Skills and Abilities - Position

• Knowledge and abilities essential to the successful performance of physician management duties at this level; advanced skills associated with the practice of medicine.
• Excellent skills in providing and managing the delivery of medical care services to a diverse patient population.
• Professional knowledge of public health principles and practice including communicable disease contact investigation, and communicable disease management.
• Experience providing primary care to patients with chronic conditions, mental health issues, and comorbid conditions; proficiency in medical management of individuals with eating disorders, and trans and gender non-conforming concerns.
• Excellent communication, diplomacy and interpersonal skills to interact with diverse groups of people, using tact, sound judgment, diplomacy and flexibility.
• Skill to communicate effectively with students, staff, medical providers, faculty, visitors, parents and external contacts.
• Skill to create and present informational or training programs for medical providers, staff, students or other groups.
• Ability to independently make decisions, initiate actions and to exercise sound professional judgment.
• Ability to develop realistic goals and objectives and determine priorities among many competing demands.
• Ability to manage HR and fiscal resources, knowledge of HR-related policies and procedures; knowledge of union contracts.
• Knowledge of health insurance benefit structures and claim procedures.
• Demonstrated skill to practice medicine, perform minor surgery, and wound care. Skill to provide consultation to health care providers.
• Demonstrated skill to serve a large volume of patients rapidly and effectively by appointment or on a walk-in basis within set time limits.
• Demonstrated skill to record in an orderly and logical manner the history, exam, assessment, treatment plan, patient education, and other information related to patient care in the Electronic Medical Record (EMR) system.
• Demonstrated ability to maintain confidentiality. Working knowledge of public and preventive health principles and practices.
• Knowledge of private and group medical practice; federal and state laws regarding medical records, student information management, right to privacy and confidentiality (including HIPAA and FERPA) and CLIA requirements as stipulated in Federal and California Laws. Knowledge of health insurance benefit structures and claim procedures. Demonstrated skill in the use of word processing, spreadsheet, database, email, medical information and web software.
• Intermediate or advance skill in use of (some or all) MS Excel, Word, Outlook, Internet Explorer, and electronic medical records systems.
• Leadership, supervisory and consensus building skills with the knowledge to act within University regulations and in the best interest of the unit.
• Knowledge and experience leading peer review and quality management.