Medical Office Assistant Infusion Services

Job Description

POSITION SUMMARY:

We are seeking a skilled and motivated Phlebotomist eager to advance their clinical career in our busy infusion clinic. In this role, you will receive specialized training to perform intravenous (IV) starts for vitamin infusions under the direct supervision of a Naturopathic Doctor. As a key member of our clinical team, you will deliver exceptional patient care, maintain accurate medical records within our dedicated EMR system, and foster seamless communication to ensure an outstanding patient experience.

KEY CONTRIBUTIONS:

Patient Satisfaction:

· Maintains patient relations through ongoing dialogue with patients before, during and after treatments. Identifies and responds to unsatisfied patients with the appropriate recovery action.

· Maintains effective patient flow through constant communication with the clinical team, the patients, and the front desk team when needed

· Efficiently oversees the Patient Check-in/registration, payments and discharge process

· Ensures all patients leave satisfied; with expectations met and with a next appointment.

Team Member Satisfaction:

· Shares needed information with others in a timely and efficient manner; relays important information between healthcare practitioners and the infusion team

· Uses appropriate problem-solving skills in response to issues resolution, conflict and/or expressions of dissatisfaction.

· Familiarizes self with patient preferences and particulars and positively interacts with all team members to promote quality and consistent patient care.

Quality Assurance:

· Maintain clinical excellence by consistently refining IV start skills in strict accordance with clinic guidelines, IPAC and safety protocols.

· Understands and consistently applies all internal quality standards relating to PCC Policies, IPAC guidelines

· Responsible for self-development and continuing education; recognizes the importance of continuous learning while participating in the training provided

· Maintains accurate accounting, patient records, and prepares/submits timely reports related to the Clinic operations.

General:

· Assist with daily administrative tasks, manage inventory by ordering and receiving supplies, and ensure the smooth day-to-day running of the clinic.

REQUIRED QUALIFICATIONS:

· Completion of post-secondary education in related field or years of equivalent experience.

· Phlebotomy or IV skills

· A minimum of one - two years' healthcare experience

· Proficiency with medical software preferred.

BEHAVIOURAL COMPETENCIES:

· Excellent interpersonal and communication skills; written and verbal, an ability to influence and motivate others.

· Superior organizational ability. Ability to effectively manage multiple patient’s appointments

· Proven consistent high levels of patient service performance, with an ability to build strong relationships and expand the patient base.

· Disciplined in timely reporting and follow up with patients, insurers.

· Proactive and able to solve problems effectively and rapidly using excellent analytical skills.

· Flexible and adaptable to changing business needs, with an ability to support other departments as needed.