Medical Office Assistant (MOA)

Tremont Physician's Office

HMC Offers

• Excellent benefits

• Quality childcare conveniently located in Hopedale

• HMC Wellness Center membership

• 401(k) plan with employer match

About the Position

The Medical Office Assistant (MOA) supports the daily operations of the Tremont Physician's Office by providing professional, courteous, and compassionate service to patients and visitors. This position is responsible for assisting with patient registration, appointment scheduling, telephone communication, medical records, and other administrative duties to ensure efficient office operations and a positive patient experience.

The Medical Office Assistant works closely with physicians, nursing staff, and the Practice Manager and may provide additional support at the Hopedale office and other satellite locations as needed.

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., with rotating Saturday hours from 8:00 a.m.–12:00 p.m. (approximately every fifth or sixth Saturday at the Hopedale office).

Responsibilities

• Greet patients and visitors in a professional, friendly, and courteous manner.

• Register patients, verify demographic and insurance information, and ensure required paperwork is completed.

• Schedule, confirm, and coordinate patient appointments.

• Answer incoming telephone calls, direct calls appropriately, and assist with patient inquiries.

• Maintain accurate patient information and documentation within the electronic medical record system.

• Prepare patient charts, appointment paperwork, and other necessary documents prior to scheduled visits.

• Assist with processing referrals and coordinating specialty appointments as ordered.

• Receive, sort, and route incoming laboratory results, imaging reports, dictation, and other medical records to the appropriate staff or physician.

• Assist with filing, scanning, and maintaining patient records in accordance with established procedures.

• Communicate physician-approved information and instructions to patients as directed.

• Collect and process payments and assist with other routine office transactions as assigned.

• Maintain an organized, clean, and professional reception and waiting area.

• Assist with stocking and maintaining office supplies and patient forms.

• Communicate effectively with physicians, nursing staff, patients, and other departments to support efficient patient care.

• Maintain patient confidentiality and follow established HIPAA, infection prevention, safety, and quality standards.

• Provide receptionist and administrative support at the Hopedale office or other satellite locations as needed.

• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.

• Previous medical office, healthcare, or customer service experience preferred.

• Basic computer skills and the ability to learn electronic medical record systems.

• Strong communication, customer service, organizational, and multitasking skills.

• Ability to maintain confidentiality and handle sensitive patient information appropriately.

• Professional, courteous, and patient-focused approach.

• Flexibility to assist at other office locations as needed.

• Must be available to work rotating Saturday mornings at the Hopedale office (approximately every fifth or sixth Saturday).

Background Check and Drug Screening

Employment with Hopedale Medical Complex is contingent upon successful completion of applicable federal and state background checks and pre-employment drug and alcohol screening. Screening is conducted in accordance with HMC policy and applicable federal and state laws.

Equal Employment Opportunity

Hopedale Medical Complex is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local laws.

Hopedale Medical Complex complies with the Americans with Disabilities Act (ADA) and applicable state laws and will provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants or employees who need an accommodation may contact Human Resources.