"Medical Office Associate - Carbondale (4961)"

Under the supervision of the Medical Office Coordinator, this position performs various duties for Southern Illinois Family Medicine- Carbondale. 1) Maintains patient clinical and billing information over the telephone and as patients present to the clinic; 2) Ensures patient data is accurate and up to date; 3) Answers patient questions and addresses complaints; and 4) Utilizing the electronic health record system to schedule appointments and update records.

Telephones/Scheduling 95%
1. Answers multi-line phones, makes patient appointments, aids in answering questions, and transfers messages to appropriate person/s according to PCMH guidelines. Takes messages for physicians and enters messages into electronic medical records.
2. Maintains phone log of all calls.
3. Enter patient history forms into our Electronic Health Record
4. Pull Faxes from Zetafax
5. Scan information to Springfield for indexing
6. Schedules same-day, follow-up, and acute appointments
7. Route calls to nurses and physicians as appropriate
8: Other duties as assigned

Service 5%
1. Handles patient complaints according to established policies.
2. Provide backup to other clinic business office functions.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
    a. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
    b. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
    c. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Working knowledge of medical terminology.
2. Knowledge of computers and data entry.
3. Skill in reading, comprehending, and following complex instructions.
4. Organization skills, including time management and workflow.
5. Oral and written communication skills.
6. Ability to interact with and assist patients and their families.
7. Ability to adapt and work under pressure and amid interruptions.
8. Ability to work with people from a variety of cultural economic, and educational backgrounds.
9. Ability to use a medical dictionary.
10. Ability to keep patient information confidential.
11. Ability to perform routine keyboarding accurately.
12. Ability to establish priorities and function independently.
13. Ability to lift 15 pounds of medical records.
14. Ability to perform simple calculations (such as adding, subtracting, and totaling).
15. Ability to function as a part of a team.

Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.