Medical Office Associate

This position serves the front desk of the FQHC dental clinic in Adams County, Quincy, Illinois. Functions of the position include, but not limited to: receive and document patient information over the phone or in-person, ensure patient information is accurate and up to date, collect payment and assist with dental billing and dental insurance needs, answer and route incoming calls, mitigate patient complaint, record in clinic dental health record with necessary information. This position will serve as the first point of entrance into the dental clinic for patients in person.

this position is on-site only

70% Patient Receiving and Registration

1. Receives and welcomes patients into the clinic
2. Interviews patients to obtain demographic and billing information
3. Input, update, retrieve and review patient information
4. Initiate new patient paperwork and dental record for new patients
5. Obtain patient signature's
6. Generate schedules, prints forms and scans documents per policy/procedure

15% Telephones/Scheduling

7. Answers phones and routes appropriately
8. Schedules, cancels and reschedules appointments

10% Cashiering

9. Understand and educate dental sliding fee scales and dental insurance
10. Collect payments and apply to patient accounts
11. Maintain and complete cashier registrar, credit card and cash batches
12. Deposits bank deposits at local bank per protocol

5% Other

Assist with patient complaints according to policy/procedure

Credentials to be Verified by Placement Officer

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
   1. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
   2. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
   3. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Knowledge, Skills & Abilities (KSAs)

1. Working knowledge of medical terminology.
2. Knowledge of computers and data entry.
3. Skill in reading, comprehending, and following complex instructions.
4. Organization skills, including time management and workflow.
5. Oral and written communication skills.
6. Ability to interact with and assist patients and their families.
7. Ability to adapt and work under pressure and amid interruptions.
8. Ability to work with people from a variety of cultural economic, and educational backgrounds.
9. Ability to use a medical dictionary.
10. Ability to keep patient information confidential.
11. Ability to perform routine keyboarding accurately.
12. Ability to establish priorities and function independently.
13. Ability to lift 15 pounds of medical records.
14. Ability to perform simple calculations (such as adding, subtracting, and totaling).
15. Ability to function as a part of a team.

Condition of Employment: Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.