"Medical Office Coordinator (Ophthalmology -SOM)"

Job Details

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Medical Office Coordinator who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies, and third-party carriers for patient-related assistance. As appropriate, refer patients to other resources. Provide administration support for medical matters on behalf of physicians, as well as general academic/general administrative support. Provide administrative and academic support for physicians. Works with others in a team environment. Other duties may be assigned.

Specific Duties & Responsibilities

• Reviews and responds to administrative-related In-Basket messages from patients. Escalates messages to physicians as needed.
• Provides quality service and support in a variety of areas, which may include, but are not limited to, scheduling, registration, and care coordination.
• Acts as the primary point of contact for front desk scheduling, communication, and coverage.
• Schedules appointments with VIP patients, international patients, and unique scheduling situations such as complex coordination of care across departments.
• Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician.
• Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.
• Performs patient reminder courtesy calls upon physicians’ request.
• Follows up with “No Show” appointments to reschedule patients.
• Routinely checks voice mail and returns calls to patients within 24-48 business hours.
• Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of the date of service and delivered to the attending doctor/s.
• Pends RX refills and routes to the physician.
• Works to obtain required prior authorizations from insurers for treatments and medication.

Minimum Qualifications

• High School Diploma or graduation equivalent
• Two years of administrative experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($21.00-$24.00 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
FLSA Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Comprehensive Eye Svc
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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