This position serves a major role in clinic schedules and their quality assurance, as well as, assisting with updates to patient's appointments related to clinic schedule changes. In addition, this position will be responsible for maintaining task lists associated with rescheduling patients, patient reminder appointments, bumped patient and appointment barriers forwarded by the phone unit. *This position is ON SITE only* 50% Clinic schedules 1. Create and update all electronic schedules and…
templates. 2. Conduct quality assurance of provider and clinic schedules no yet published electronically for appointment scheduling. 3. Initiate calls to patients to reschedule appointments. 4. Answer incoming provider call offs, patient calls and follow schedule protocols. 5. Work closely with call center and scheduling team to address any schedule changes. 50% Clinic appointments and schedules 1. Schedule patients in the Kids Health Harbor clinic, a foster care clinic. Coordinate with various agencies and caseworkers to obtain appropriate consents for treatment and ensuring consents are available prior to first appointment.Cancel clinic, bump and reschedule patients when changes to schedules have occurred. 2. Serve as liaison with other units and with other departments regarding provider scheduling. 3. Review schedules for quality assurance on a regular basis to avoid scheduling conflicts. 4. Assist with both the reschedule, bump process and reminder appointments. 5. Assist with setting up provider templates and the management of templates. G. Provide backup to other clinic business office functions as necessary. Credentials to be Verified by Placement Officer 1. Any one or any combination totaling two (2) years (24 months), from the categories below: College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility. Knowledge, Skills & Abilities (KSAs) 1. Knowledge of medical terminology. 2. Knowledge of medical records and operating procedures. 3. Knowledge of medical laboratory and x-ray, billing, and admissions procedures. 4. Knowledge of computer systems and clinic forms. 5. Knowledge of automated admissions and/or billing systems. 6. Skill in maintaining detailed records. 7. Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds. 8. Oral and written communication skills 9. Organization skills, including time management and workflow. 10. Skill in adapting and working under pressure and amid interruptions. 11. Skill in explaining rules, policies, and their interpretations. 12. Ability to use a medical dictionary. 13. Data entry ability with great attention to detail. 14. Ability to supervise, train, lead and direct the work of others. 15. Ability to add, subtract, work with percentages, and perform cash transactions effectively. 16. Ability to establish and maintain working relationships with medical staff. 17. Ability to keep patient data confidential. 18. Ability to use independent judgment and resolve problems quickly. 19. Ability to identify work priorities and follow them to complete daily tasks. 20. Ability to be stable and maintain cooperative working relationships with clerical and professional staff. Condition of Employment Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date .