"Medical Receptionist I - UMC Neurology - 528067"

Job Summary

The Medical Receptionist I receives, screens, handles, and distributes incoming calls. Schedules and greet patients. Collects payments. Ensures that patient flow is handled in an effective and timely manner.

Additional Department Summary

Performs a variety of functions to create a friendly, welcoming, and well-organized clinical office. Delivers excellent customer service via telephone and in person. Facilitates patient flow through UMC facilities. Greets patients and visitors. Screens and updates intake and demographic information. Collects patient payments and copays. Manages the checkout process. Coordinates future appointment scheduling and referrals. Posts and reconciles daily patient payment. Ensures insurance information is current and accurate in the electronic patient record. Ensures patient paperwork is properly scanned to the medical record or routed appropriately.

This position will be assigned to the UMC Neurology Clinic located in Northport, Alabama.

Required Department Minimum Qualifications

High School diploma or GED and one (1) year of general office or customer service experience. Student or Graduate Assistant, Intern, or student-oriented experience will be considered. To be considered, student experience must be detailed in the employment section on the application.

Skills and Knowledge

Efficient and accurate computer and data entry skills. Ability to perform cashier functions - accepting payments, making change, and balancing end of day processes. Excellent communication, public relations, customer service, and telephone etiquette skills. Ability to multi-task and handle incoming calls and patients simultaneously. Ability to exemplify the core values and mission of the organization. Ability to exercise utmost discretion, diplomacy, and tact inpatient and staff interactions. Ability to learn and consistently deliver patient-centered high-quality customer-friendly service. Understanding of the need for strict confidentially of protected health information and the requirement to follow HIPAA regulations at all times. Punctual and reliable.

Normal Work Schedule

Monday - Friday 8:00am to 5:00pm; some evenings/weekend hours as needed

Department/Organization

208456 - UMC Neurology

Pay Grade/Pay Range

Minimum: $15.48 - Midpoint: $18.56 (Hourly N2)