Job Details
Pay Grade/Pay Range: Minimum: $16.63 - Midpoint: $19.95 (Hourly N3)
Department/Organization: 208445 - UMC Gold
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm; occasional evening/weekend hours as needed
Job Summary: The Medical Receptionist II performs a variety of functions supporting the operational coordination of the clinic. Creates and promotes a friendly, welcoming, and well-organized office to deliver excellent customer service. Facilitates the patient’s flow through facilities.
Additional Department Summary: Performs specialized administrative clinical services for an assigned unit, including referral processes, prior authorizations, related medical billing and compliance requirements, and a variety of other related functions. Supports the operational coordination of the clinic, with an emphasis on creating a friendly, welcoming, and well-organized office to deliver excellent customer service via tele-medicine and in person operations, and facilitates patient flow through facilities.
Ensures proper workflow of the assigned clinic(s) by following applicable protocols and guidelines. Responsible for maintaining information flow in the referral, prior authorization, and other front office processes for internal and extended patient care to pharmacies, outside specialists, outpatient facilities and third-party payors. Maintains detailed documentation and tracks the process through completion. Maintains strict confidentiality of protected health information and follows HIPAA regulations at all times.
Understands and embraces the importance of operating an effective friendly, welcoming, and well-organized academic ambulatory physician practice program, and supports a strong culture of integrity and responsibility in the role and on the team. Works with providers and other clinical and administrative personnel within the department and across other departments of the organization to ensure operations are effective, patient-centered, and customer-oriented.
Required Minimum Qualifications: High school diploma or GED and two (2) years of medical reception or medical administrative assistance experience; OR associate’s degree.
Skills and Knowledge: Ability to cope with stressful conditions. Ability to demonstrate tact, versatility, and adaptability. Ability to demonstrate a high degree of self-motivation and directional initiative. Working knowledge of data entry and Microsoft Office. Skill in exercising initiative, judgment, problem-solving, and decision-making. Skill in organizing work to achieve clinic goals and objectives.
Excellent communication, public relations, customer service and telephone etiquette skills. Ability to multi-task in a fast-paced work environment. Ability to exercise utmost discretion, diplomacy, and tact in patient/staff interactions. Willingness to learn and consistently deliver patient-centered high-quality customer-friendly service. Punctuality and reliability are paramount.
Preferred Qualifications: Previous work experience in a medical office practice. Experience working with electronic health record systems. Familiarity with local and statewide specialists and patient care services; demonstrated expertise in referral processes with various 3rd party providers.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.
Organization
The University of Alabama embodies an academic community that demands excellence in teaching, research and service and provides an inclusive, nurturing environment for the discovery of knowledge and the development of well-rounded leaders. Founded in 1831 as Alabama's first public college and known as the Capstone of Higher Education, UA provides a premier undergraduate and graduate education built upon global engagement, high-quality scholarship, outstanding teaching, and diversity and inclusivity throughout the community.
Our Mission
The University of Alabama will advance the intellectual and social condition of the people of the state, the nation and the world through the creation, translation and dissemination of knowledge with an emphasis on quality programs in the areas of teaching, research and service.
Our Vision
The University of Alabama will be known as the university of choice for the best and brightest students in Alabama, and all students who seek exceptional educational opportunities. The University of Alabama will be a student-centered research university and an academic community united in its commitment to enhance the quality of life for all Alabamians and the citizens of the nation and the world.
Our Core Values
The University of Alabama is committed to:
- Undergraduate education that produces socially-conscious, ethical and well-rounded leaders who are grounded in their subject matter and capable of controlling their own destinies.
- Graduate education that is deeply vested in subject matter knowledge, professional content, research skills and creative activity.
- Public outreach and service that is held in the highest regard and fosters impactful public engagement to enhance the quality of life for the citizens of Alabama, the nation and the world.
- Campus life that embodies collaboration, collegiality, respect and a culture of inclusivity.
Our Strategic Goals
- Provide a premier undergraduate and graduate education that offers a global perspective and is characterized by outstanding teaching, high-quality scholarship and distinctive curricular and co-curricular programs. Increase the University’s productivity and innovation in research, scholarship and creative activities that impact economic and societal development.
- Enrich our learning and work environment by providing an accepting, inclusive community that attracts and supports a diverse faculty, staff and student body.
- Provide opportunities and resources that facilitate work-life balance and enhance the recruitment and retention of outstanding faculty and staff.
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