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Lincoln Lexington Branch

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"Member Experience Specialist I"

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Member Experience Specialist I

Staff

2026-05-01

Location

Lincoln Lexington Branch

Credit Union

Type

Full-time (Hybrid)

Salary

$22.13 - $29.80

Required Qualifications

High school diploma or equivalent
1+ year experience (financial services preferred)
U.S. citizenship
CBI required for Lincoln Lexington Branch
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Member Experience Specialist I

Job Number: 25499

Functional Area: Credit Union

Department: Credit Union

School Area: Credit Union

Pay Range: $22.13 - $29.80

Employment Type: Full-time (Hybrid)

Employment Category: Non-Exempt

Visa Sponsorship Available: No

Schedule: Hybrid

Pay Grade: 4

Posting Description

MEMBER EXPERIENCE SPECIALIST I, Credit Union, is a first point of member contact for branch, online or Contact Center; offers member information, assistance and solutions addressing financial needs and challenges via email, phone or in person; and requires good communication skills but also patience to resolve member issues.

The full job description is available here.

Job Requirements

REQUIRED: A minimum of one-year of experience (financial services preferred) and High school diploma or equivalent. U.S citizenship and CBI is required to work at Lincoln Lexington Branch.

PREFERRED: Cash handling, credit card transactions, balancing; one or more years; familiarity with products and services and ability to cross-sell.

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Frequently Asked Questions

🎓What are the required qualifications for the Member Experience Specialist I role?

The position requires a high school diploma or equivalent, a minimum of one year of experience (financial services preferred), U.S. citizenship, and CBI clearance for the Lincoln Lexington Branch. Explore more administration jobs or higher-ed admin roles for similar opportunities.

💰What is the salary and employment type for this Credit Union position?

The pay range is $22.13 - $29.80 hourly, classified as Non-Exempt in Pay Grade 4. It's a full-time hybrid role. Check higher-ed career advice for salary insights in financial services.

🌍Is visa sponsorship available for Member Experience Specialist I?

No, visa sponsorship is not available. U.S. citizenship is required, especially with CBI for the Lincoln Lexington Branch. View U.S.-focused higher-ed jobs for eligible positions.

👥What are the key responsibilities of a Member Experience Specialist I?

Serve as the first point of contact for members via branch, online, or Contact Center; provide information, assistance, and solutions for financial needs via email, phone, or in-person. Requires strong communication and patience to resolve issues. See full details in the linked job description.

✅What preferred skills are needed for this Credit Union job?

Preferred: Cash handling, credit card transactions, balancing; familiarity with products/services and ability to cross-sell. Gain tips from employer branding advice for financial roles.

🏢What is the location and schedule for this position?

Located at Lincoln Lexington Branch with a hybrid schedule. Ideal for those seeking flexible full-time hybrid Credit Union jobs. Browse similar remote/hybrid higher-ed jobs.
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