Position Summary
This position delivers exceptional customer service to all students, faculty, members and guests. The Service Desk Attendant is responsible for performing retail operations and providing a clean, safe, and friendly environment for all patrons.
MAJOR DUTIES
- Greet all students, faculty, members and guests in a professional and courteous manner.
- Create new member accounts, verify current accounts, and assist in maintaining HHPC records. Enter data in point of sale system in a timely and accurate manner.
- Accept and process all HHPC payments efficiently and accurately. Count, balance and reconcile register drawer, including deposits and credit card reports.
- Process locker rentals, ID's, membership holds, and program registrations. Answer customer's questions and provide accurate information regarding services and policies and procedures in a professional and courteous manner.
- Perform facility and equipment cleaning duties, including operation of commercial washers and dryers.
- Promptly and politely answer phone calls, direct to the appropriate person and take detailed messages.
- Ensure all communication is in a polite and respectful manner.
- Train and mentor new employees.
- Monitor activities in the HHPC lobby and enforce policy.
- Monitor check-in's and issue equipment.
- Flexible schedule to assist with shift coverage on short notice
- Other duties as assigned
