"Member Services Specialist"

Member Services Specialist

The USC Alumni Association supports the overall advancement of USC by engaging all alumni for life, building a culture of philanthropy among the Trojan Family, and being the representative voice for the more than 500,000 USC alumni worldwide.

The USCAA seeks a Member Services Specialist who is a detail-oriented professional, collaborative team player, and service-focused communicator to support the day-to-day operations of its University Park Campus location. Reporting to the Director of Member Services and Operations, this role plays a key part in delivering exceptional service to alumni and members of the Trojan Family.

This multifaceted position blends administrative excellence with a strong customer service orientation. The ideal candidate thrives in a fast-paced, public-facing environment and is committed to maintaining data integrity and operational efficiency.

This is a hybrid-fixed position under our current work arrangement plan, with the expectation of an on-site presence for 3 days/week on the University Park Campus.

University Advancement is committed to non-discrimination and equal opportunity for all, where all advancement staff and our stakeholders have the opportunity to connect, belong, and grow while supporting the University of Southern Californias mission, values, and goals.

Responsibilities

Business Communications & Document Management (30%)

• Draft, edit, and manage a variety of professional communications, reports, and confidential documents using digital collaboration tools.
• Review and approve documents as authorized, ensuring accuracy and consistency.
• Support team members in producing high-quality materials aligned with brand and compliance standards.

Member Support & Inquiry Management (15%)

• Triage and respond to incoming inquiries across phone, email, and digital platforms, ensuring timely and accurate service.
• Prioritize requests and route communications appropriately to maintain smooth operations and member satisfaction.
• Serve as a key point of contact for alumni and stakeholders, delivering a positive and professional experience.

Data & Systems Management (15%)

• Maintain and update departmental databases and digital records with precision and confidentiality.
• Verify data transactions and support system enhancements to improve efficiency and usability.
• Collaborate with IT and data teams to troubleshoot issues and implement improvements.

Information Security & Confidentiality (10%)

• Safeguard sensitive information and manage access controls in accordance with university policies and data privacy regulations.
• Ensure secure handling of alumni files and confidential communications.

Operations & Team Coordination (15%)

• Streamline workflows and support operational efficiency across the department.
• Act as a resource for university procedures and help resolve moderate to complex administrative issues.
• Provide guidance to staff and student workers, including task prioritization and scheduling.
• Support office logistics, including front desk responsibilities, equipment maintenance, and supply management.

Event, Web, and Reporting Support (15%)

• Assist with planning and execution of member service activations and alumni events, coordinating logistics and vendor relationships.
• Maintain and enhance department web content, ensuring accessibility, functionality, and alignment with university standards.
• Collect and analyze data for reports, recommending visual formats and insights to inform decision-making.

Minimum Qualifications

• Bachelors degree.
• Combined experience/education as substitute for minimum education.
• Minimum of 3 years of administrative experience.
• Excellent interpersonal, written, and verbal communication skills.
• Strong Microsoft Office (Excel, Word, Outlook) skills and experience with a customer database.

Preferred Qualifications

• 4 5 years of administrative experience.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USCs Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.

Required Documents

Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

Compensation and Benefits

The budgeted salary range for this position is $25.73 $30.93/hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To support faculty and staff well-being, USC provides benefits-eligible employees with a broad range of benefits and perks to help protect their and their dependents health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USCs comprehensive benefits here.

Minimum Education: Associate's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Secretarial or specialized clerical, including some administrative experience.

Quick Apply Link: https://usccareers.usc.edu/job/-/-/1209/87079484288

About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.