Academic ConnectThe Harvard Federal Credit Union (Harvard FCU) is a leader in the industry, providing services to the Harvard community. As a Member Support Agent, you will provide timely and accurate information to members via phone and email, handle transactions, assist with technical issues, and ensure member satisfaction.
Key Responsibilities:
- Maintain available phone status and adhere to policies.
- Respond to inquiries and escalate issues as needed.
- Balance daily totals and multitask effectively.
- Assist with website and mobile app issues.
- Process transactions like transfers and loan payments.
- Attend meetings and suggest process improvements.
Qualifications:
- High school diploma with at least 1 year of related training.
- Strong attention to detail, organizational skills, and multitasking ability.
- Fluent in English; Spanish preferred.
- Ability to work in a team, apply sound judgment, and handle rotational shifts.
This role supports a diverse environment and includes hybrid work options.