Mental Health Triage Clinician

Job Description:

• Employment Type: Full Time Permanent
• Remuneration: $127351-$143489 + 17% superannuation + leave loading
• Location: Kensington UNSW Campus

Why Your Role Matters

The Mental Health Triage Clinician (internally called Triage Centre Clinician) plays an important role within the UNSW Psychology & Wellness Service, part of Student Wellbeing & Sport in the Pro Vice-Chancellor Student Services portfolio.

This role supports students to access timely, appropriate, and compassionate mental health care. You will manage intake and triage processes, conduct mental health and risk assessments, provide brief evidence-based interventions, and help students navigate the most suitable support pathways within UNSW or externally.

Working closely with students, referrers, and service providers, you will deliver a trauma-informed and culturally responsive intake experience, ensuring students feel supported, respected, and connected to the care they need. The role also supports continuity of care through coordinated referrals, warm transitions, and follow-up for students presenting with elevated risk or distress. You will also play a key role in responding to student risk concerns during business hours and coordinating follow-up actions for after-hours incidents.

This is a full-time permanent position reporting to the Team Lead, Mental Health Connect.

Main Responsibilities summary

• Manage the day-to-day intake and triage function of the Psychology & Wellness Service
• Conduct mental health and risk assessments and determine appropriate support pathways for students
• Provide brief evidence-based interventions, safety planning, and crisis support where appropriate
• Deliver a trauma-informed, culturally responsive, and person-centred intake experience
• Support warm referrals and continuity of care between internal and external providers
• Liaise with students, referrers, academic staff, and external stakeholders to support coordinated care
• Respond to and coordinate follow-up for students at risk, including after-hours incident follow-up
• Maintain accurate clinical documentation and ensure compliance with governance, privacy, and ethical requirements
• Monitor service demand and contribute to continuous improvement of intake, triage, and referral processes
• Provide clinical advice and support to promote consistent and evidence-informed practice across the service

You can access the full list of responsibilities in the Position Description.

About you

You are a compassionate and experienced mental health clinician who values student wellbeing and understands the challenges students may experience while undertaking university study. You bring sound clinical judgement, great communication skills, and the ability to work collaboratively in a fast-paced and supportive environment. You will also have:

• Full and current AHPRA registration as a Psychologist/Clinical Psychologist, or Registered Nurse (ACMHN Credentialed), or Occupational Therapist (BAMH Endorsement), or Social Worker (AASW Accredited)
• Substantial post registration experience working within a relevant mental health clinical setting, conducting mental health and risk assessment
• A strong understanding of triage processes and risk assessment, ideally in a tertiary education setting
• Demonstrated competence in assessment and clinical interventions that are trauma-informed and culturally appropriate with individuals of different ages and backgrounds
• Demonstrated ability to provide consultation, advice, and support to key stakeholders, including family members, primary carers, academic teaching staff, and other internal/external support services, whilst confidently balancing safety and confidentiality
• Ability to communicate in Mandarin would be highly regarded

Working hours are Monday to Friday, business hours. The role is mostly onsite (1 day work from home possible).

Candidates will need to have full working rights – this role is not available for sponsorship. All candidates will need to have a valid police check and working with children check.

Recruitment process: Please submit your resume as well as cover letter. You will be asked a few questions about your availability and work experience in the application form.

The shortlisting process won’t start before the job ad closes, so don’t worry if you don’t hear from us until then.

Applications close: 25 May 11.55PM

Get in touch for any questions or support: Anne de Voronine, Talent Acquisition Coordinator, a.de_voronine@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed