"Multifunction Svcs Intermediate Suprvisor"

Job Details

Posted: 14-Aug-25

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 264540

Responsibilities

• Responsible for Transport and Lift Team staff on their shift/area
• Train new Transport and Lift Team staff in the proper process and procedures for safe patient transports.
• Provide reinforcement of proper process and procedures for the existing staff as needed and provide new processes and procedure training
• Manage staffing and maintains labor hours for each day to control overtime expenses
• Ensure employees are compliant with yearly mandatory training for their role
• Respond and resolve customer issues and escalations, dispatches staff as needed for resolution
• Perform daily rounding and staff observations to support productivity
• Monitor timeliness of transports and identify staff who may need additional guidance and support to reach goal of 30mins per transport
• Accurately manages payroll and leave of absences to identify when staff hiring for permeant and temporary staff need to take place
• Conducts interviews for new hires and temporary staff
• Develops and recommend department operating budget and ensure the department operates within budget
• Ensures compliance with all regulatory agencies
• Follow up on all customer service opportunities and provides resolution in a timely fashion
• Conducts daily staff meetings/huddles

Required Qualifications

• 1.5 years of direct supervisory experience of one or multiple supply/service processes.
• Capacity to develop knowledge of Logistics principles and practices inclusive of business techniques and the technical aspects of the particular area(s) of responsibility will be necessary.
• Demonstrated capability of the following interpersonal skills: team building, teamwork coaching, conflict resolution, communication.
• Proven project planning, goal setting, and change management skills.
• Reasonable knowledge of computer systems is necessary (i.e.: Word, Excel, MPathways:Timekeeping).

Desired Qualifications

• Associates Degree, or higher, is desired, or 3 or more progressive years of supervisory skills.
• Considerable knowledge of University policies and procedures, and regulations
• Reasonable business experience in an administrative capacity is desired.

Appointment: 32 hours

Hours/Days: Friday-Monday 11:00pm-7:30am