Multimedia Specialist
- Manage and maintain audio, video, lighting, and related computer hardware and software used throughout the University Student Center. Oversee and provide technical support for software systems, including EMS, Anthology, and Noventri digital signage platforms. Ensure all media equipment is functional, up-to-date, and properly stored. Troubleshoot equipment issues and coordinate repairs or upgrades when needed.
- Serve as the primary project manager for all IT and digital media procurements within the Student Center. Coordinate with vendors, initiate purchase requests, and manage procurement workflows for audiovisual equipment, software, and digital media systems.
- Oversee vendor relationships, contracts, installations, and ongoing service agreements related to IT and multimedia infrastructure. Collaborate with campus IT, Procurement, and Administration to ensure timely acquisition and implementation of technology resources.
- Coordinate and execute livestreams, virtual events, hybrid programs, and recorded sessions. Provide real-time on-site technical support for events, including sound, lighting, projection, and recording. Manage pre-event technical assessments and post-event media evaluation.
- Ensure all multimedia content meets accessibility standards, including captions, transcripts, alt-text, and ADA-compliant formats. Conduct regular audits of digital signage and media systems to ensure accuracy, functionality, and brand consistency. Review and implement quality control processes for all produced media.
- Monitor media usage, engagement metrics, equipment usage, and operational efficiency, providing regular reports to leadership. Use analytics to inform future content planning and technology investment decisions.
- Train staff, student workers, and campus partners on audiovisual equipment, digital tools, editing software, and production best practices. Develop user guides, SOPs, and troubleshooting resources for Student Center systems.
- Create original, high-quality content for social media campaigns, university news sites, digital signage, and other marketing and communication platforms that promote Student Center programs, services, and events. Collaborate with Student Center leadership and campus partners to translate key messages into compelling multimedia assets that align with the University's strategic goals. Develop instructional and educational materials, including training videos, tutorials, and digital guides, to support staff development, enhance student engagement, and address operational needs.
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