"MVS Site Representative"

Job Summary

The Office of Military and Veteran Services at Augusta University is seeking a dynamic, student-centered, and professional individual to provide excellent customer service directly to prospective and new students from the Fort Eisenhower population and their families seeking to attend Augusta University. As a primary customer service contact for the Fort Gordon site of Military and Veteran Services, this position works closely with daily operations of student support and advocacy in promoting the enrollment goals of the University. The Fort Eisenhower Site Representative will use knowledge of military enrollment services provided for active-duty personnel, veterans and their dependents in serving these students in a dynamic way and supporting the goals of Enrollment Management Division and the Office of Military and Veteran Services. Come and join a team that is energetic, vibrant and student-centered.

Responsibilities

• CUSTOMER SERVICE: Assist service members and their dependents with all enrollment service functions such as recruitment, admissions, financial aid and information regarding degree offerings.
• EDUCATION/DATA REPORTING: Certification of educational benefits for veterans and maintain educational enrollment information in the various branches of service portals for active duty military.
• ADVISORY SERVICES: Provide educational advisory services to students at Fort Gordon.
• REGULATION/GUIDELINES: Adhering to state and federal regulations and guidelines, which ensure compliance. Be knowledgeable and compliant with state and federal regulations admissions, certification of benefits, and federal student aid eligibility. Be knowledgeable and compliant with HR rules and regulations for management of personnel
• PROVIDE SUPPORT: Will be the backup at Fort Eisenhower for the MVS Site Coordinator and may be required to fulfill other functions at the request of the MVS Site Coordinator or the Director of Military and Veteran Services.
• Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and one year of similar experience OR Associate's degree from an accredited college or university and three years of related experience.

Preferred Qualifications

Military service and/or experience dealing with military personnel. Proven relationship building military command. Military Service and/or experience supporting various military populations. Experience in BANNER, SLATE, and/or CRYSTAL reports, is preferred.

Knowledge, Skills, & Abilities

KNOWLEDGE

• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of military enrollment services provided for active-duty personnel, veterans and their dependents.

SKILLS

• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong prioritization and organizational skills.

ABILITIES

• Ability to maintain confidentiality.
• Ability to apply professional judgement under minimal supervision
• Proven ability to understand and implement complex policies and procedures.

Shift/Salary/Benefits

Shift: Days; M-F

Pay Band: B6

Salary: $18.85/hourly-$20.95/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=292635&PostingSeq=1