MySurrey Hive Assistant

University of Surrey - Student Hub

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

The role

We are seeking to appoint a MySurrey Hive Assistant to work in our Student Experience team providing high quality support to Surrey Students.

As a MySurrey Hive Assistant you will deliver high quality student support via the university’s one stop shop, MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable student experience.

Key responsibilities will include:

• Greeting and offering front line support and guidance to users of the MySurrey Hive
• Managing incoming student queries via phone, online portal, live chat and face to face at the front desk
• Signposting students, escalating queries and booking appointments where necessary to ensure they are receiving relevant and timely support
• Keeping accurate records across multiple IT systems
• Communicating with other departments and support services
• Overseeing the day-to-day operation and maintenance of the MySurrey Hive spaces, across two campuses, and managing the diary of events and appointments
• Working with Student Ambassadors and providing support to the Student Ambassador Scheme
• Undertaking a range of administrative tasks associated with the role and the work of other specialist teams within the MySurrey Hive
• Supporting the general running of central University events, including Welcome and registration activity

About you

The successful candidate will have experience of multi-tasking and delivering excellent customer service in a highly demanding and fast paced environment. They will be part of a highly collaborative team and required to demonstrate a friendly and efficient approach. This position will suit someone who likes a varied role where no two days are the same. There will be some shift working involved (early evenings and weekends) but shift patterns are provided well in advance.

You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems.

How to apply

To apply please submit a CV and a cover letter outlining how you meet the requirements of the role. You should include specific detail about how you meet the essential criteria stated in the person specification, including core competencies. Please note that applications without these documents will not be considered.

We appreciate that sometimes people can be put off applying if they don't match every requirement. However, if you're excited about the role and think you can do what we've described we welcome your application.

The University of Surrey reserves the right to close this vacancy early based on volume and calibre of applications.

Interviews will be held week commencing the 2nd of February.