"National Coordinator, Career Preparations Operations"

National Coordinator, Career Preparations Operations

Job #: 042416

Location: Syracuse, NY

Pay Range: $61,000 - $67,000

Hours:

Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type: Full Time

Job Description:

The National Coordinator, Career Preparation Operations supports the Director of Career Preparation and Training in executing and delivering career preparation programs across a national network of military installations and online platforms. This role works closely with the Director to operationalize strategic goals and ensure consistent, high-quality program delivery. This position provides coordination and support to a geographically dispersed team of military installation managers, user experience managers, academic advisors, enrollment coordinators, and support staff.

Key responsibilities include assisting with process standardization, supporting resource allocation efforts, and helping maintain excellent participant experiences across all locations and modalities. The coordinator also contributes to staff development initiatives, performance management processes, and continuous improvement efforts that enhance program scalability and sustainability. This role requires a detail-oriented professional with strong organizational, communication, and analytical skills who can coordinate complex logistics and support program excellence in a dynamic, mission-driven environment.

This position is anticipated to be filled on a fully remote basis if the identified candidate is not currently located in the Syracuse, NY area (within 50 miles). Not all geographical areas within the United States are eligible. Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidates education, training, work experience and key competencies; the universitys strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Education and Experience:

• Bachelors degree required.
• 3+ years in program operations or workforce development.
• Experience coordinating with geographically dispersed teams.

Skills and Knowledge:

• Strong attention to detail with ability to review, comprehend, and execute standard operating procedures.
• Ability to manage multiple concurrent projects and meet deadlines in a fast-paced environment.
• Experience creating and maintaining resource documents, and identifying process improvement.
• Excellent verbal and written communication skills, including presentations, training, advocacy and negotiations.
• Proficiency in Microsoft office suite; Salesforce and Learning Management Systems (LMS).
• Demonstrated proficiency with generative AI tools to enhance operational efficiency and problem-solving.
• Preference given to those with a military service connection, or who have worked with veteran, military, and/or family stakeholders, universities or think-tanks, and familiarity with related government programs and services for veterans, families, and related civilian human services programs.

Responsibilities:

Operations & Program Support (45%)

• Support the Director of Career Preparation and Training in tactical execution of strategic initiatives, enabling leadership focus on long-term planning while maintaining operational excellence across the network.
• Provide operational support to Onward to Opportunity (O2O) installations during cohort delivery cycles, including administrative coordination, Salesforce troubleshooting, data management, and Learning Management System (LMS) administration.
• Serve as backup coverage for program managers to ensure uninterrupted program operations.

Standard Operating Procedures & Quality Assurance (25%)

• Implement and execute SOPs for online and installation teams by translating written procedures into practical action with appropriate technical requirements and resources.
• Conduct quarterly reviews of portfolio SOPs and resource documents to recommend adjustments and develop targeted solutions.
• Conduct regular reviews of correspondence to O2O participants to ensure accuracy, proper branding compliance, and clear, effective messaging.

Continuous Improvement & Analysis (15%)

• Identify and resolve operational gaps or challenges that could impact program scalability, quality, or participant satisfaction.
• Monitor participant experience quality by tracking feedback, addressing issues, and implementing improvements to program delivery.
• Provide data collection and analysis support in collaboration with Data Solutions and Evaluation teams to inform operational decisions.

Team Coordination & Development (10%)

• Coordinate training initiatives, onboarding activities, and professional development opportunities for geographically dispersed team members.
• Plan and facilitate regularly scheduled internal team meetings, including logistics and agenda development.
• Support the Director in tactical execution of strategic initiatives through administrative and operational coordination.
• Assist the O2O advising team with processing and reconciling exam payment requests as needed.
• Other duties as assigned.