Job Summary

The Network Administrator II is a key role in delivering secure, resilient, and scalable network and communication services across the campus. This position partners with IT teams and leadership to modernize infrastructure, improve service delivery, and support institutional growth. Through proactive monitoring, automation, and continuous improvement, the role ensures high-quality connectivity and user experience across network and telephony platforms.

Responsibilities

• Implements and supports secure and reliable campus network services, ensuring consistent connectivity and performance across wired, wireless, and telephony environments.
• Implements, supports, and maintains core and edge network infrastructure, including switches, routers, wired and wireless devices to meet operational and capacity requirements.
• Implements and supports enterprise telephony systems, including VoIP, SIP, and PRI services, ensuring effective call routing and service availability.
• Implements and supports network security controls, including firewalls, authentication services, network segmentation and network services, including DNS, DHCP, VLAN configurations, and IP address management.
• Monitors network and voice systems and responds to incidents and outages, including participation in a 24/7 on-call rotation.
• Develops and maintains technical documentation, standards, and procedures.
• Identifies and recommends improvements to network architecture, tools, and processes.
• Provides guidance and mentorship to junior staff and student assistants.
• Performs other duties as assigned.