# Scheduled Hours 40 # Position Summary Provides technical and analytical support by serving as a specialist for networking, enterprise network planning, troubleshooting, security, network system administration, and/or networking products and services. Work includes the design, review of internal and external infrastructure requirements, technology evaluation, testing, and developing guidelines for implementation. Serves as expert on complex networks including serving as a resource to the SOC in network problem solving. Employee may also function as a resource for network management systems or telecommunications networks (data, voice, video, and voice-over IP), network architecture, network systems administration, network services, and converged network services. Employee requires a general understanding of all aspects of networking (routing and switching, wireless, security, etc.). # Job Description **Primary Duties & Responsibilities:** * Provides tier three resource for various network performance and connectivity issues; assists the Network Operation Center (NOC) analysts when called upon. * Configures and manages central network components (including network distribution and core, firewalls and VPN gateways, wireless controllers) to provide service to end users and departments. * Works with SOC to establish policies and procedures for managing the network. 10% * Stays current with new technologies, with a focus on routing, switching, wireless and security technology. * Prepares and maintains detailed network documentation both for networking team and end users. * Configures and manages security perimeter devices (firewalls and VPN gateways) to provide service to end users and departments. * Performs other duties as assigned. **Working Conditions:** Job Location/Working Conditions * Normal office environment Physical Effort * Typically sitting at desk or table Equipment * Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. # Required Qualifications **Education:** Bachelor's degree **Certifications/Professional Licenses:** No specific certification/professional license is required for this position. **Work Experience:** Network Design (2 Years) **Skills:** Not Applicable **Driver's License:** A driver's license is not required for this position. # Preferred Qualifications **Education:** No additional education unless stated elsewhere in the job posting. **Certifications/Professional Licenses:** No additional certification/professional licenses unless stated elsewhere in the job posting. **Work Experience:** No additional work experience unless stated elsewhere in the job posting. **Skills:** Client Counseling, Client Management, Customer Empathy, Customer Service, IT Solution Design, Negotiation, Networking Technologies, Oral Communications, Organizational Planning, Stakeholder Management, Technical Support, Written Communication # Grade G13