"Network Support Technician"

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Instructional Support Associate (SL-2)

Salary: Commensurate with qualifications and experience

The primary role of the Network Support Technician is to provide support for the Binghamton University data network. This includes:

• Assist with the configuration, installation, cabling and documentation of network hardware.
• Assist with the installation, documentation and maintenance of network IDF UPS battery backup devices.
• Troubleshooting and repair of networking hardware and ethernet connections.
• Provide network support to the campus community (faculty, staff and students).
• Respond to network "outages" and provide after-hours support, this includes on-call shifts.
• Make recommendations on specifications for network hardware as well as network design.
• Assist with the maintenance of procedural documentation and network configuration scripts.
• In conjunction with other staff maintain network monitoring and management systems.
• Assist with ongoing network maintenance (i.e. hardware and firmware upgrades) across the enterprise network infrastructure at Binghamton University.
• Handle RMA duties for network equipment as required.

Requirements:

• Associate's Degree (or higher)
• At least one year of experience working in an Information Technology role
• At least one year of hands-on experience in working with enterprise networking equipment
• An understanding of network concepts and the ability to implement associated technologies (switching, VLANs, spanning tree)
• Knowledge of ethernet wiring standards and experience in repairing ethernet data connections
• Ability to work well as a part of a team
• Effective customer service skills with at least one year of customer service-related experience
• Availability for occasional after-hours support (post 5 p.m.) and early morning maintenance (before 8 a.m.)
• Ability to bend, lift and carry at least 30 pounds, and be able to work comfortably in closet type spaces
• Valid Driver's License to operate a vehicle in New York State

Preferred:

• Experience working with fiber optic-based network connections
• Experience with IOS based Cisco network hardware
• Experience with Wi-Fi technologies

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website <https://www.binghamton.edu/offices/human-resources/payroll/>

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit: <https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html>

Equal Opportunity/Affirmative Action Employer The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.

Application Instructions:

All applicants must apply via Interview Exchange: <https://binghamton.interviewexchange.com/candapply.jsp?JOBID=190801>

Deadline for Internal Applicants: August 8, 2025

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

1. Resume,
2. Cover letter, and
3. Contact information for three professional references