Network Support Technician

Position Description

Eastern University is a diverse, Christ-centered community preparing graduates to impact the world through faith, reason, and justice. The Network Support Technician, reporting to the Director of Technical Services, implements and manages the enterprise-wide network infrastructure including but not limited to LAN, WAN, Internet/Intranet, connectivity, network addressing, proxy services, remote connectivity, firewalls, virtual private networking and network security. This individual assists the IT Network Engineer in monitoring and maintaining the network and associated hardware and infrastructure. This individual assists with other information technology projects as required.

Position Responsibilities

• Installs system patches and firmware upgrades on network equipment as needed.
• Analyzes connectivity and resource availability problems and effects a solution in conjunction with hardware vendors and 3rd party partners.
• Maintains and administers all physical networking equipment both wired and wireless.
• Maintains backups of switch, firewall, and all other network infrastructure device configurations.
• Installs and configures new network equipment including access points, switches and network appliances such as firewalls, bandwidth allocation devices.
• Manages WANs and the campus LAN to insure connectivity for satellite offices.
• Manages relationships with communications and related equipment vendors.
• Works to create systems and procedural documentation.
• Works trouble-tickets to assist end users.
• Other duties as assigned.

Qualifications

• A Bachelor's degree with a major in computer science, information science or five years professional experience is strongly preferred.
• Experience with enterprise WiFi (Cisco & Meraki Networks) and 802.1x security preferred.
• Experience with network security, network addressing, TCP/IP, configuration of switches and routers (Cisco and Meraki preferred) including access control lists, switches and VPN security protocols.
• Experience with radius and DHCP strongly preferred.
• A versatile individual with the ability to learn and implement new technologies is required.
• Strong problem solving and analytical skills with attention to detail are essential.
• The ability to think logically and communicate effectively, both in writing and orally, with both technical personnel and other nontechnical users and staff is essential.
• Good interpersonal skills and the ability to work independently or in teams are essential.