Associate Director of Admission Technology & Operations

. Duties & Responsibilities: General Serves as the institution's primary functional expert and administrator for the Slate CRM platform. Responsible for the configuration, maintenance, optimization, and strategic use of Slate to support recruitment, admissions, communications, and enrollment operations. Support the Enrollment operation with particular attention paid to Undergraduate Enrollment. Collaborate with all University staff improving business processes, including the recruitment, advising and enrolment of students, enhancing user experience, and ensuring data integrity. Slate Administration Serve as the primary Slate administrator. Configure and maintain application workflows, forms, portals, events, and decision processes. Create and manage queries, reports, dashboards, and datasets. Develop and maintain undergraduate communication plans using email, SMS, and event-triggered messaging. Monitor system performance and troubleshoot functional issues. Coordinate system upgrades, testing, and new feature implementation. Admissions Operations Supervise Admissions Technology and Operations staff. Support application processing and admissions workflows. Assist with application cycles, committee review processes, and enrollment initiatives. Maintain documentation of system configurations and operational procedures. Reporting & Analytics Build custom Slate reports and dashboards. Ensure data accuracy, consistency and integrity. Support institutional reporting and compliance requirements. Data Integration Collaborate with Information Technology to manage integrations between Slate and Colleague, the University’s Student Information System, as well as third-party vendors. Validate imports, exports, APIs, and automated data processes. Perform routine data audits and quality assurance activities. User Support & Training Train admissions staff on Slate functionality and best practices. Develop user guides and training materials. Provide ongoing technical support and troubleshoot user issues. Strategic Planning Identify opportunities to improve recruitment and admissions workflows. Stay current on Slate enhancements and enrollment management best practices. Recommend new features and automation strategies to improve efficiency. Required Qualifications : Bachelor's degree Experience administering or supporting the Slate CRM platform including reports, queries, and dashboards. Experience working in admissions, enrollment management, or higher education operations. Ability to manage multiple priorities and deadlines. Strong attention to detail and commitment to data quality. Strong analytical and problem-solving skills. Ability to work collaboratively with technical and non-technical stakeholders. Commitment to providing excellent customer service. Candidates must possess an understanding of, appreciation for, and congruence with the Catholic Franciscan mission of the University. Preferred Qualifications : Master’s Degree. Familiarity with Colleague, the University’s student information system. Project management experience. Excellent written, verbal and organizational communication skills. Physical Requirements : Prolonged periods of computer work. Ability to attend occasional evening or weekend recruitment events as needed. Valid driver’s license Benefits Include : Health Insurance (Medical/Vision/Dental) Options 403(b) Retirement Plans with Potential Employer Contribution Vacation/Sick/Personal Time 14 University Holidays Life, Short-Term Disability, & Long-Term Disability Insurances Potential Tuition Benefits Review of applications will begin immediately and continue until the position is filled.