Position Summary

The part-time night auditor will perform an audit of the business day’s transactions. Audit duties include running all daily reports and checking for accuracy, auditing all payment types, completing all end-of-day reports, and rolling the date to the next business day. The night auditor will also check in and check out guests, make and confirm reservations, answer all telephone calls and respond to guest requests, serve as manager on duty, enter maintenance work orders, prepare daily shift report, and attend meetings and training sessions. As the manager on duty, the night auditor will learn the hotel’s fire, health, and safety regulations and be ready to implement these policies and procedures when needed.

Duties/Responsibilities

• Perform an audit of the front desk daily transactions: run the daily reports and check for accuracy, audit all payment types for that day, make appropriate corrections and adjustments and complete end-of-day reports: post room charges, run back-up of daily transactions, and roll the posting date to the next business day. (65%)
• Serve as manager on duty. Learn and be prepared to implement all safety and security procedures. Contact upper management as needed. Communicate effectively with all front desk staff. Respond to guest requests, complaints, and emergencies. Handle maintenance issues that may arise during your shift. (20%)
• Complete all procedures related to guests, including: check in and check out; make and confirm reservations, provide guests with hotel information, answer telephone, post charges and payments to guests folios, greet guests in a welcoming manner. (10%)
• Attend and participate in departmental meetings and training sessions, assist hotel team members in meeting hotel division goals, other duties as assigned (5%)