Night Guest Services Officer (Four Posts)

University of Oxford - Said Business School

36.5 hours per week on a 5/7 rotational shift pattern

Part time (alternating work pattern averaging 35 hours per week)

Location: Global Leadership Centre, Park End Street, Oxford

About The Role

Saïd Business School is seeking professional and customer-focused Night Guest Services Officers to join the newly established team at the Global Leadership Centre. This is a key overnight position responsible for maintaining a safe, secure and welcoming environment while delivering a high standard of guest service.

As the primary point of contact outside of core operating hours, you will support resident guests, visitors and staff, ensuring continuity of service throughout the night. You will play a vital role in upholding the School’s reputation, providing calm, confident support and ensuring the building is fully prepared for the day ahead.

Working hours and location

Rotational night shifts patterns between 21:30 and 07:30, including weekends and bank holidays. The role follows an alternating pattern of three shifts one week and four shifts the next, though days worked will vary rather than follow a fixed weekly rota. This is a permanent, fully onsite role based at the Global Leadership Centre, with occasional onsite duties at Park End Street as operational needs require.

This role will start in mid-July 2026.

Key responsibilities

• Respond promptly to guest enquiries via email, phone and in person
• Monitor building access, including issuing and logging keys and access cards
• Carry out basic ‘first-fix’ maintenance tasks where appropriate (e.g. temperature, AV resets)
• Support deliveries and operational needs during early/late hours
• Respond calmly to incidents, including fire alarms and first aid situations

We are looking for professional, reliable team members with experience in high-end, front facing roles supporting executive or VIP clients, who are comfortable taking responsibility and can work confidently both independently and as part of a close-knit team within a 24/7 operation. This is a great opportunity for individuals who enjoy ownership in their role and who are flexible, adaptable and positive about working in a newly established team as the Global Leadership Centre continues to develop.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.jobs.ox.ac.uk/pre-employment-checks.

Further information on this role can be found in the job description.

About Us

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days pro rata including bank holidays
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is Tuesday 5 May 2026 at 12.00 noon. Interviews will likely take place in the weeks commencing 11 and 18 May 2026. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.