Nurse Navigator - Urogynecology Central Park/Park Meadows

Job Summary

The Nurse Navigator (NN) will be a member of the care team that will be focused on providing personalized one-on-one patient care. The NN assesses and evaluates patient conditions, and then plans, implements, provides, and documents patient care in a manner that follows professional nursing standards and outlined practices. The NN will assist in expediting the process for evaluation of clinic patients through a multidisciplinary team approach, coordination of services, and scheduling exams, optimizing patient care outcomes. Requires strong foundational knowledge in urology and a working knowledge of key urogynecology procedures. The NN will help the patient navigate clinic visits, follow-up testing, diagnostics, labs, and other services, coordinate care to reduce gaps in understanding, counsel and educate patients and families, and ensure high-quality patient outcomes.

Key Responsibilities

• Triages, coordinates care, and orders appropriate patient testing under University of Colorado School of Medicine protocols and guidance with heavy focus on managing needs within and outside of the organization so as to prevent unnecessary ER visits, hospital admissions, and/or readmissions.
• Acts as Liaison between patient and clinical staff, administration, physicians, managed care companies, community/external resources to address the health needs of patients by assessing for clinical, emotional, spiritual, psychosocial, and financial barriers to care. Once identified, works with the care team to find and/or create a plan to overcome barriers for successful health outcomes.
• Participates in relevant quality workgroups to assist in the development of patient education materials, clinical pathways, and workflows to improve patient and provider compliance with meeting health measures and meeting the needs of the patients/families.
• Responsible for managing routine correspondence and medical records to referring agencies and providers in accordance with policy.
• Collaborates directly with primary physician and care team to help educate/reinforce specific disease processes, treatments, and recommendations to properly diagnose, treat, and mitigate problems based on multidisciplinary care plan.
• Facilitates resolution to patient care gaps and follows up by both proactively reaching out to patients/families, and continuously addressing direct phone calls and messages from patients.