Office & Admin Specialist Int - Student Records & Support Specialist

This position provides critical support to the Records Office and Student Affairs division by processing student records requests, assisting with records-related projects, and providing administrative support to the Registrar's Office and Student Services. The role supports data integrity, ensures compliance with federal and state reporting requirements, and offers student-facing services through email, phone, and in-person engagement. This position is essential in maintaining accurate academic records, coordinating transcript processes, and assisting with the continuous improvement of records-related workflows.

Responsibilities include, but not limited to:

• Processing outgoing transcript via the Clearinghouse, mail, and microfilm/Access records.
• Check in students during 1Stop events and enrollment-related activities.
• Provide support to Student Affairs leadership in managing confidential records and communications.
• Assist staff and students with understanding enrollment policy and procedures.
• Monitor and resolve Clearinghouse enrollment and error reports.

Minimum Qualifications

• Ability to communicate effectively with customers and understand information.
• Knowledge of customer services practices and principles sufficient to identify each customer's needs, meet quality standards for services.
• Ability to provide prompt, courteous and accurate information to customers in person, on the phone and through e-mail and other written correspondence.
• Ability to use database management skills and data entry to develop and maintain databases, retrieve information, and maintain accurate records and reports.
• Word processing skills sufficient to use software to create, format, edit, print and save a variety of documents, including spreadsheets, tables, charts and graphs, Microsoft applications.
• Demonstrates an ongoing understanding of cultural fluency, incorporate culturally responsive practices, and actively engages in antiracism professional development learning opportunities.

Preferred Qualification

• Knowledge of student records practices and FERPA regulations.
• Experience working in a higher education environment.
• Familiarity with Minnesota State Colleges and Universities systems and protocols.
• Customer service experience in a records or enrollment office setting.
• Proficiency with office technology and student information systems (e.g., ISRS, ImageNow, National Student Clearinghouse).