"Office Assistant 2"

Position Details

Position Information

Budget Title
Office Assistant 2

Campus Title
Office Assistant 2

School/Division
Finance and Management, Division of

Department
Print Services

Staff Sub-Type
Staff & Administration

Salary Level
SG009

Salary Range
$42,641

Position Effort
Full-Time

Position Summary

The Office Assistant 2 performs advanced clerical and office support duties requiring substantive knowledge of printing, signage, billing, and office operations. This position is responsible for producing campus signage, coordinating specialty print requests, preparing and processing bills and invoices for print projects, and independently triaging print- and billing-related inquiries. The work involves independent judgment, accountability for quality, timelines, and outcomes. The Office Assistant 2 may provide guidance and on-the-job instruction to Office Assistant 1 (OA1) staff and student interns.

Watch to learn more about careers at SUNY Cortland: https://www.youtube.com/watch?v=98njPbVKNFY

What makes SUNY Cortland a great place to work?

• Our positions provide predictable salary progressions, and many offer permanency.
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region’s offerings

Major Responsibilities

Specialized Print & Signage Production

• Produce campus signage and specialty print requests (large-format, multi-component, non-standard materials) using approved branding and equipment.
• Produce specialty print requests such as large-format printing, multi-component jobs, and non-standard materials. Ensure accuracy, quality control, and adherence to deadlines.
• Troubleshoot printing and production issues. Coordinate reprints, adjustments, or vendor support as necessary.

Customer Consultation & Project Management

• Serve as a primary point of contact for print and signage inquiries. Review requests for completeness, feasibility, and compliance with campus standards.
• Review requests for feasibility and compliance; prioritize complex jobs to balance competing deadlines.
• Assist departments with signage planning, including advising on appropriate formats, quantities, timelines, and production options.

Financial Services & Billing

• Prepare, review, and process bills and invoices for print and specialty print projects, including compiling usage data, verifying rates and charges, and ensuring accuracy prior to submission in accordance with established billing procedures.
• Maintain detailed records of print production costs, usage, and billing activity to support internal tracking, reporting, and audits.
• Serve as a point of contact for departments and clients regarding print billing questions. Research and resolve discrepancies or coordinate corrections with internal offices or external clients/vendors as appropriate.

Operations & Staff Support

• Provide guidance and on-the-job instruction to Office Assistant 1 staff related to printing, signage, and related procedures.
• Recommend enhancements to workflow efficiency and customer service.
• Perform all duties of an OA1 Stores and Mail as required.

Physical Requirements

• Frequent lifting of 25–50 pounds.
• Frequent bending, climbing, and walking for extended periods during production and delivery.

Functional and Supervisory Relationships

• Reports to the Print Production Supervisor
• Works directly with the Office Assistant 1 Stores and Mail and student interns
• Works closely with other departments throughout the campus and off campus clients

Required Qualifications

Appointment to this position could be a permanent competitive appointment or a permanent non-competitive appointment.

1. Permanent Competitive Appointment Options:
You must hold or have held the title of Office Assistant 2 on a permanent basis or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be sent to people on the eligible list. You may also qualify if you are permanent in one of the Office Assistant 2 titles or Library Clerk 2.

Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in one of the following titles: Administrative Assistant 1 series, Office Assistant 2 series, Library Assistant 1 and/or Payroll Assistant.

2. Non-Competitive Appointment Option:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment... (minimum qualifications: One year of clerical experience where most work time is spent performing keyboarding, data entry, chart compilation or arrangement, or various tasks involving typing into computerized systems.)

Preferred Qualifications

• Experience producing specialty print materials and campus signage, including layout, formatting, and quality control.
• Experience using print-related software, equipment, and office management systems.
• Experience coordinating workflow and priorities for multiple projects or requests.
• Experience in a higher education or similar office environment supporting multiple departments or stakeholders.
• Experience preparing, reviewing, and processing invoices or billing for office services or print projects.
• Experience providing guidance or informal training to clerical staff.

Knowledge, Skills & Abilities

• Knowledge of print production processes, signage standards, and related workflows.
• Skill in producing specialty print and signage materials using print equipment and software.
• Ability to exercise independent judgement in reviewing, prioritizing and resolving print and signage requests for feasibility and compliance with established standards.
• Ability to provide guidance and informal instruction to OA1 staff and student interns regarding print, signage, and related procedures.
• Effective communication skills.

About the University

A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education... (full description abbreviated for brevity)

EEO Statement
The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer...

Posting Number S25067
Review Start Date 01/14/2026
Open Until Filled No