"Office Assistant - GWVNH"

Job Summary

This position serves as the Nursing Home Receptionist using a multi-line phone system, greeting the public, and serves as information desk to/for nursing home. The duties include but are not limited to maintaining accurate department files, balancing, and reconciling donated funds account, designs/edits monthly newsletter, compiling various reports/correspondence/forms and other duties as assigned.

Responsibilities

The duties include, but are not limited to:

• NURSING HOME RECEPTIONIST: As nursing home receptionist, this position will answer multi-line phone system; routes incoming calls to appropriate departments, greet public, and serve as information desk to/for nursing home. Gives directions and information.
• PARKING PERMIT: Issue temporary and permanent parking permits. Maintain parking permit log and keep it up to date.
• DOCUMENTATION AND RECONCILIATION: Maintain accurate records of Resident Benefit Fund transactions; balance and reconcile donated funds account. Compile monthly report, ensuring accuracy of information.
• NEWSLETTER: Designs, creates, edits, and publishes monthly newsletter.
• POSTAGE AND VENDING: Sell stamps to residents and staff. Issue vending machine refunds.
• BACK UP FOR DEPARTMENT: Assists Director of Business Services with assigned projects and other duties as assigned. Serves as back up for other Business Office positions; performs other related duties as assigned.
• MAINTAIN LISTS: Maintain casual Friday participation list. Send all department heads on non-payday Fridays.
• CROSS TRAINING: Responsible for training Business Office staff in all aspects of the reception duties and monthly newsletter and monitor performance during training.
• OTHER DUTIES: Perform all other job-related duties as assigned.

Required Qualifications

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization.

Preferred Qualifications

One year of administrative support experience. Experience creating/designing newsletters.

Knowledge, Skills, & Abilities

KNOWLEDGE

Excellent interpersonal, written, and verbal communication skills. Proficient in Microsoft Office suite including Word, Excel, Publisher, and other computer software/databases.

SKILLS

Detail-oriented with strong organizational, prioritization, and multi-tasking skills.

ABILITIES

Ability to maintain confidentiality. Ability to prepare financial and other records in a systematic, neat, and legible manner. Ability to make decisions when circumstances warrant such actions. Ability to work with ill, disabled, elderly, emotionally upset, and hostile people at all times within the facility.

Our mission and values