Office Manager & Case Coordinator

Office Manager & Case Coordinator

Department: Access & Opportunity: Equal Opportunity - 630000

Minimum Qualifications

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Job Functions

• Providing support to the office to ensure compliance with University Policy, Title IX, Title VII, ADA/504, VAWA and the Clery Act
• Providing administrative and case management support to the office related to procedures, investigations, and resolution processes
• Overseeing recruitment and training of applicable volunteer participants including but not limited to advisors, advocates, and hearing officers
• Overseeing coordination and administration of hearings and serve as a hearing administrator in formal hearings conducted by the office
• Coordinating the receipt of NCAA Student-Athlete Attestations in collaboration with the Title IX Coordinator
• Assisting office staff with scheduling meetings, sending correspondence, and notetaking.
• Assist with evidence collection and preparation, including but not limited to: Bates stamping, compilation, and transcript redactions, etc.

Knowledge, Skills, & Abilities Required for this Position

Knowledge of:

• Office management including the handling of confidential documents
• Computer programs and systems to quickly address and meet business needs

Skills & Abilities Required:

• Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs
• Exceptional organizational skills and detail-oriented
• Ability to consistently practice diplomacy, discretion, and exceptional customer service
• Ability to use proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free
• Ability to maintain the confidentiality of sensitive and confidential information (e.g., personnel-related issues, FERPA-protected student information, etc.)
• Ability to take initiative, work independently, and complete projects without detailed instructions
• Ability to maintain detailed records of work-related activities
• Ability to manage workload and prioritize work assignments to ensure completion within established timeframes and by expected deadlines
• Strong critical thinking skills
• Ability to manage multiple budgets with accuracy

Preferred Qualifications

• Three or more years of related office experience
• Experience working at a university and knowledge of policies and procedures relevant to the position
• Experience working in civil rights compliance
• Experience working with confidential information and/or compliance area
• Experience with Microsoft Office, Database management, Procurement Card credit card program, Banner programs, AIM, YoMart, and Degree Works
• Demonstrated ability to work in a high-volume environment with competing deadlines
• Experience creating, implementing, and conducting training and presentations.