The Office Manager, Center for Academic Advising and Transfer
Services (CAATS) duties involve responsibility for the dayto-day
operations of an office in a department or a division. Duties
include ensuring that the office work flows smoothly, and that the
performance of special tasks assigned by the department or division
head are properly completed. Work is performed under the general
supervision of an administrator with leeway allowed for the
exercise of independent judgment in carrying out details of the
work.
FLCC is committed to diversity, equity and inclusion, and strives
to provide an environment that embodies these principles. We strive
to attract talented personnel from diverse backgrounds and
traditions, particularly of race and ethnicity, gender, gender
identity, sexual orientation, nationality, culture, religion,
worldview and physical and mental abilities. As such, applicants
from historically under-represented groups are highly encouraged to
apply.
Qualifications:
Educational Background and Experience : Associates degree
required; Bachelors degree preferred.
Special Skills: Excellent written, oral, and interpersonal
communication skills and the ability to use these skills for
effective interactions with all members of the College community,
but particularly students, faculty, and staff. Also:
- In-depth working knowledge of office terminology, procedures,
and equipment
- Knowledge of database management
- Ability to create, design, and set up appropriate forms,
charts, surveys, etc.
- Proficient knowledge of Microsoft Office Suite
- Strong analytical skills/attention to detail
- Ability to communicate effectively with students, visitors,
staff, faculty.
Specific Responsibilities:
- Oversees the day-to-day operations assuring that the office
work flows smoothly, and the
performance of special tasks as assigned by the department or
division head are properly completed.
Supervises and participates in the maintenance of departmental
records and archives.
May oversee the billing (AR/AP) process for business office
operations.
Coordinates agency data processing involving systems analysis
and designing and creating forms.
Establishes office practices and procedures relative to
workflow and communication needs.
Possesses thorough knowledge of office terminology, procedures
and equipment.
Good knowledge of the principles and modern practices of office
and personnel management.
Familiarity with departmental organization functions, policies,
laws, regulations and procedures.
Ability to understand and carry out complex oral and written
instructions.
Ability to operate various hardware and software
platforms.
Ability to prepare financial statements, correspondence and
reports.
Ability to communicate, both orally and in writing, with staff,
other college departments and the public.
Ability to secure the cooperation of others.
Ability to deal effectively with the public.
Good judgment in solving complex clerical and routine
administrative problems.
Initiative and resourcefulness; tact and courtesy;
integrity.
Performs related duties as assigned.
Department-Assigned Duties and Responsibilities:
- Serves as first point of contact for students, families, and
visitors to the CAATS Office by providing a welcoming, professional
in-person and phone experience.
- Answers and routes incoming calls and emails, responds to
general inquires, and provides accurate information or referrals as
needed.
- Schedules new and current students and manages appointments for
advisors, ensuring efficient use of calendars and timely
communication.
- Assists with tracking, data entry, and reporting related to new
student registration attendance
- Supports office operations by maintaining organized records and
interoffice communication.
Physical Requirements:
In accordance with the Americans with Disabilities Act, this job
description contains only qualifications that are required, with or
without a reasonable accommodation.
- Ability to use a computer for extended periods of time.
- Must be able to remain in a stationary position 50% of the
time.
- The ability to communicate information and ideas so others will
understand. Must be able to exchange accurate information in these
situations.
Benefits and salary range:
Applicants receiving benefits through the
New York State
Retirement System should review state regulations regarding
post-retirement employment. This position is not eligible for
employment under a
Section 211 waiver.
- Competitive starting hourly rate in the range of $21.57 -
$22.89 and is commensurate with qualifications
- NYS retirement or Optional SUNY Retirement Program
- SUNY Voluntary Savings Plan
- Comprehensive Health and Dental Insurance through Excellus
BCBS
- FSA
- 15.5 days of annual leave, 1 sick day, and 13 holidays
annually
- FLCC Tuition Waiver for employee and dependents
- Tuition assistance 4-year institutions
Special Notes: Visa sponsorship is not available for this
position. If you currently need sponsorship or will need it in the
future to maintain employment authorization, you do not meet
eligibility requirements.
Application Instructions:
Applicants interested in applying MUST submit the following
documents via online:
- Resume/Cv
- Cover letter
Applications will only be accepted online.
Finger Lakes Community College does not discriminate against
any employee, applicant for employment, student or applicant for
admission based on an individuals race, color, national origin,
religion, creed, age, disability, sex, gender identification,
gender expression, sexual orientation, familial status, pregnancy,
predisposing genetic characteristics, military status, veteran
status, domestic violence victim status, criminal conviction or any
other category protected by law. The College adheres to all federal
and state civil rights laws prohibiting discrimination in public
institutions of higher education.
