"OFFICE MANAGER, Dean of students, Student Affairs, Disability Services"

Job Details

OFFICE MANAGER, Dean of students, Student Affairs, Disability Services

Job Description

The Office Manager for Disability & Access Services (DAS) is an in-person position responsible for overseeing the daily administrative operations of the department. This role ensures an organized, efficient, and welcoming environment for students, staff, and visitors. The Office Manager supervises student staff, manages scheduling and communication workflows, and coordinates office support functions such as purchasing, billing, space use, and equipment inventory. The position serves as a central point of contact for vendors, providers, and campus partners, ensuring operational continuity and compliance with university policies.

Essential Functions:

• 30% - Office & Operations Management - Manage daily front-office functions including reception, phone/email inquiries, incoming/outgoing mail, and general administrative support. Oversee scheduling of appointments, meetings, and shared spaces within DAS. Maintain the operational calendar and coordinate internal communications to ensure timely information flow across staff and student employees. Serve as liaison to Facilities, IT, and other campus partners to address work orders, access needs, and maintenance requests. Coordinate and manage inventory for office supplies, assistive technology, and program-related materials.
• 20% - Recruit, hire, and train student workers to support front-desk coverage and event preparation. Develop schedules, assign tasks, and monitor performance to ensure strong customer service. Provide day-to-day oversight and coaching to maintain professional standards and responsiveness.
• 20% - Vendor and Provider Coordination Serve as a point of contact for Independent Contractors (e.g., interpreters, CART providers). Maintain a secure and accurate database of provider credentials, rates, and billing details. Track hours and generate reports for budget monitoring and contract compliance.
• 20% - Administrative and Financial Support Process purchases, invoice payments, and service agreements in collaboration with Accounts Payable and Shared Business Services. Assist with equipment loans, usage tracking, and materials procurement for academic access. Handle confidential student and vendor information with discretion and professionalism.
• 10% - Customer Service and Communication Provide consistent and welcoming support to students, families, and visitors. Facilitate communication between DAS and external offices or vendors that impact service delivery. Help onboard new visitors or groups with tours and orientation.

Required Skills

Bachelors degree required. Minimum of 2 years of experience in administrative support or office management, preferably in higher education or a student-facing setting. Supervisory experience, especially with student or part-time staff. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams) and comfort with database systems and scheduling tools. Experience with university procurement or administrative systems (e.g., SAP, Concur, Terrier Marketplace) is a plus as is Accommodate and Usked software. Strong organizational skills with the ability to manage multiple priorities, workflows, and deadlines. Excellent written and verbal communication skills with a professional and welcoming demeanor. Attention to detail and experience managing purchasing, billing, and inventory systems. Ability to handle confidential information with discretion and navigate sensitive topics with empathy. Familiarity with FERPA and university policies related to student services is preferred.

Required Experience

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job Location: BOSTON, MA

Position Type: Full-Time/Regular

Salary Grade: Grade 47

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315629