Office Specialist- MCG Neurology

Job Summary

Under minimal supervision, work consists of performing responsible, department specific office and clerical duties of a routine and moderately complex nature requiring independent research, exercise of judgment and detailed knowledge of department and/or institutional procedures related to the work performed. Work may include maintaining department database bases, records and files, collecting and interpreting data for inclusion in reports, and assisting in monitoring department budgets. May serve in a lead role to Office Associates and Office Assistants.

Responsibilities

• Answer all incoming phone calls, relay messages to providers, and route callers to appropriate areas (patient service center, radiology, etc.).
• Coordinate patient appointment times with scheduling, contact patients and referring physician offices with test results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc. Call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing, close all loops in the patient scheduling process. Assist with preparation of patient letters if requested, assist with managing schedules for clinic. Work with clinic nurses/staff to ensure all patient paperwork is returned and clinic schedule is correct.
• Provide backup administrative support for all department sections as requested.
• Patient scheduling in Epic, coordination of fellowship program(s), assisting with grant funder or research oversight visits, grand rounds coordinator, Clerkship coverage, building liaison (facilities, security, etc.), coordinating special programs (i.e. Reach), coordinate/assist with special event planning/execution (i.e. Epilepsy Walk).
• Other duties as assigned.

Required Qualifications

Associate's degree from an accredited college or university. OR High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.