"Office Specialist (MCG-Neurology Child)"

Job Summary

Under minimal supervision, work consists of performing responsible, department specific office and clerical duties of a routine and moderately complex nature requiring independent research, exercise of judgment and detailed knowledge of department and/or institutional procedures related to the work performed. Work may include maintaining department database bases, records and files, collecting and interpreting data for inclusion in reports, and assisting in monitoring department budgets. May serve in a lead role to Office Associates and Office Assistants.

Responsibilities

The responsibilities include but are not limited to:

Phone Administration

Answer all incoming phone calls; relay messages to providers; route callers to appropriate areas (patient service center, radiology, etc.).

Patient Care

Coordinate patient appointment times with scheduling; contact patients and referring physician offices with test results, visit notes; assist with patient paperwork for FMLA, return to work, disability, etc.; call all patients before clinic visits to confirm appointments and remind them of needed paperwork or pre-visit testing; close all loops in the patient scheduling process; Assist with preparation of patient letters if requested; assist with managing schedules for clinic; Work with clinic nurses/staff to ensure all patient paperwork is returned and clinic schedule is correct.

Coverage

Provide backup administrative support for all department sections as requested.

Other

Patient scheduling in Epic; coordination of fellowship program(s); assisting with grant funder or research oversight visits; grand rounds coordinator; Clerkship coverage; building liaison (facilities, security, etc.); coordinating special programs (i.e. Reach); coordinate/assist with special event planning/execution (i.e. Epilepsy Walk). Other duties as assigned.

Required Qualifications

Associate's degree from an accredited college or university in a related field. OR High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

Preferred Qualifications

Preferred Experience
Experience working in academic education and administrative support.
Knowledge, Skills, & Abilities
Proficient with Microsoft Office and other computer software/databases. Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong organizational skills, prioritization, and customer service skills. Ability to maintain confidentiality. Ability to coordinate multiple projects simultaneously, meet deadlines despite interruptions, maintain confidentiality, keep accurate records, and make independent decisions.

Shift/Salary/Benefits

Shift: Days/M-F
Pay Band: B3
Salary Range: $16.54/hr - $19.86/hr
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.
Recruitment Period: 9/17/25 - Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! Select University Faculty & Staff > External Applicants if you are a candidate from outside the university. Select University Faculty & Staff > Internal Applicants if you are a current university employee. If you need further assistance, please contact us at 706-721-9365. To apply, visit https://careers.hprod.onehcm.usg.edu/...