Office Support Assistant II – Part-time

Hiring Department

Department of Biomedical Informatics, Biostatistics and Medical Epidemiology

Job Description

The primary responsibility of this position is to conduct telephone interviewing activities. A secondary activity may be to provide supervision and training support for new telephone interviewers. The position provides dual functionality, based on the complex and varied operational needs of the Center for Medical Epidemiology and Population Health (CMEPH). The center is open seven days a week. Telephone interviewing activities are conducted in four-hour shifts, typically: 9 a.m. – 1 p.m., 1 – 5 p.m., and 5 – 9 p.m., Monday – Friday; 10 a.m. – 2 p.m. and 2 – 6 p.m. Saturday; noon – 4 p.m. and 4 – 8 p.m. Sunday. Callers are expected to work at least five 4-hour shifts, including some night and weekend shifts, per week and may work up to seven shifts per week.

This is not a remote work position. Job duties must be performed on site.

An employee in this position will, in general, apply computer and communication skills to perform routine activities for the job and may be required to learn additional skills as the position evolves.

Typical tasks include:

• Contact individuals by phone (cell or landline) to conduct interviews using computer-assisted telephone interviewing (CATI) software for a variety of health-related or other projects.
• Follow standard data collection protocols during the interviewing process, including reading scripts verbatim and asking every question that appears on your computer screen.
• Routinely use effective tactics to convert possible refusals to completed interviews.
• Maintain professional behavior while interviewing people from all walks of life, regardless of age, race/ethnicity, gender identify, etc., and interacting with other HBRRC staff.
• Carefully follow the rules of conducting an unbiased interview, making sure no personal opinions are shared with prospective respondents during the interviewing process.
• Accurately document the outcome of every telephone attempt so that accurate operational statistics (e.g., number of completed interviews, refusals, and callbacks) can be calculated.
• Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies.
• Participate in other types of survey activity (e.g., mailed questionnaires, Internet-based surveys) as needed.
• If requested, participate in training new interviewers.
• Serve as a backup for front desk coverage as needed or requested.
• Perform other tasks related to public health surveillance or research as needed.

Shift

Callers are expected to work at least three 4-hour shifts, including some night and weekend shifts with a maximum of 28 hrs. a week.

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Anticipated Hiring Range

Salary Range: $15.00 - $16.16 hourly
Grade: GGS - 003
University Title: OFFICE SUPPORT ASSISTANT I

Application Materials

In addition to the Online Application, please provide Resume.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b).