"Ombudsperson"

Ombudsperson

Join our community and experience Emerson College!

An Ombudsperson's primary duty is to help individuals and groups resolve conflicts, often through mediation or recommendations, aiming to ensure fairness and transparency across the organization. They are independent, impartial, and often provide confidential services to individuals who may have concerns or grievances. Ombuds may also provide information, guidance, and support to help individuals resolve issues independently.

This is a time-limited role, not to extend past a total of 156 weeks (approximately three years) from the date of hire. This role is defined as a Casual position per the Emerson Employment Categories policy. Employment Category influences work schedules, benefits eligibility, and time off policies.

ESSENTIAL JOB DUTIES

• Listens and understands issues while remaining neutral with respect to the facts.
• Assists in reframing issues and developing and helping individuals evaluate options.
• Guides or coaches individuals and groups to deal directly with other parties, including the use of formal resolution resources of the organization.
• Refers individuals to appropriate resolution resources.
• Assists in surfacing issues to formal resolution channels.
• Facilitates informal resolution processes for individuals and groups.
• Identifies existing and new issues and opportunities for systemic change to policies and practices of the organization. Submits annual report on this matter to the Chief Academic Officer.

QUALIFICATIONS

Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Bachelor's Degree required, Master's Degree preferred
• Minimum 8+ years of experience in advising, counseling, training, alternate dispute resolution or similar experience
• Membership in the International Ombuds Association or equivalent demonstration of adherence to the Ombuds Code of Ethics

KNOWLEDGE, SKILLS, AND ABILITIES

May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Strong conflict resolution and mediation skills
• Strong interpersonal skills including problem-solving skills
• Excellent decision-making and strategic thinking skills
• Demonstrated ability to deal with and analyze sensitive, complex, confidential matters and to respond in a thoughtful, respectful, and unbiased manner
• Thorough knowledge of institutional processes
• Excellent written and verbal communications

PHYSICAL ABILITIES

Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires ability to lift and move objects that are light
• Requires ability to move materials occasionally

WORK ENVIRONMENT

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Usual Office Conditions

WORK PERIOD

This is a 9-month position, with an annual work period of September 1 to May 31.

COMPENSATION

Compensation for this position will be between $33,082.76 and $41,337.93 annually, commensurate with experience. This position is paid out over 9 months.

Grade of Position: 23-10E

Scheduled Weekly Hours: 20.00

9 month position paid over 9 months

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Boston-Campus/Ombudsperson_JR007753