"On-Call Radio Dispatcher"

On-Call Radio Dispatcher

Monmouth University is seeking applications for On-Call Radio Dispatchers in the University Police department.

The candidate would be expected to: receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

This is an in-person, on-campus, non-remote position.

Duties and Responsibilities:

• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, dispatches, and messages.
• Question callers to determine their locations, and the nature of their problems in order to determine the type of response needed.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls.
• Maintain access to, and security of, highly sensitive materials.
• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
• Operate base radio for 2-way communications with Police and Facilities Management personnel.
• Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
• Issue parking decals and other permits.
• Record vehicle registration/information into the database.
• Obtain “look ups” from county and state computer systems.
• Monitor the computerized 911, fire and security alarm systems.

Minimum Qualifications:

• Must be able to utilize a variety of computer software programs in order to successfully complete assigned tasks.
• Excellent interpersonal, organizational and communication skills.
• Must be able to treat confidential and sensitive information appropriately.
• Ability to complete Dispatch Desk reports and other related reports.
• Must be reliable, able to monitor several radios and telephones concurrently, remain calm under pressure and be able to communicate effectively with students, employees and the general public.
• Willingness to work on University holidays and to work overtime when required.

Preferred Qualifications:

• Radio dispatch experience
• Knowledge of MS Office

Additional Application Material Required: Monmouth University requires all applications and supporting documents to be submitted via the university's career portal. In addition to the application, candidates should upload the following: Resume or Curriculum Vitae. Optional Documents: Cover Letter, Professional References.

Questions regarding this search should be directed to: Barbara Santos at bsantos@monmouth.edu or 732-263-5629.

Department: Police. Work Schedule: As needed. Covered shifts include 15 minutes daily report in time. Total Weeks Per Year: 52 weeks. Hours Per Week: 24 hours. Expected Salary: $22.92 per hour.