One Stop Shop Assistant

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

The One Stop Shop Assistant is part of Enrollment Communication Services within the division of Enrollment Management Services. This role provides frontline customer service to current and prospective students, parents, faculty, staff, and other stakeholders. Responsibilities also include delivering level-one support related to financial aid, registration, student records, and admission data.

The One Stop Shop Assistant plays a key role in fostering a positive work environment with the expectation of continuous improvement and first-class customer service. This position participates in divisional activities as a member of the Enrollment Management Services Division. Collaborative and team-oriented skills with a commitment to student success are essential attributes for the individual in this position.

Responsibilities

• Maximizes and supports the daily functions of the front desk to ensure customers (including prospective students, current students, parents, faculty, staff and other constituents) receive information regarding financial aid, registration, student records and admission data
• Provides face-to-face customer service to all internal and external customers, ensuring problems are resolved in an efficient and effective manner
• Ensures documents received from customers are accounted for, using established procedures
• Participates in projects that support Enrollment Communication Services and Enrollment Management Services goals
• Performs other duties as assigned

Required Qualifications

High School or GED

Preferred Qualifications

• 1+ yr of customer service experience
• Experience with Banner and Recruit
• Experience with, and proficiency in the use of, Microsoft Office Suite
• Bachelor's Degree
• Bilingual in Spanish

Proposed Salary

33,280 - 35,300

Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Knowledge, Skills, & Abilities

• Skills in interpersonal communications
• Skills in customer service
• Skills in organizational and time management
• Ability to work in a fast paced environment