"Online Program Manager"

Online Program Manager

Company: The University of Arizona

Job Location: Tucson, 85724

Category: Online and Distance Education Programs

Type: Full-Time

Posting Number: req24026

Department: Online Initiatives

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

This position guides campus partners through the development, maintenance, and onboarding of online academic programs, certificates, and courses. It is responsible for managing both new and existing programs within the portfolio, ensuring smooth administrative processes, and maintaining transparency between Arizona Online and campus stakeholders. The role collects and analyzes enrollment and forecasting data, manages course development workflows, and provides ongoing program maintenance to support institutional goals. The Academic Program Officer II ensures that academic partners have the resources and implementation support necessary to successfully transition and sustain their programs in the fully online modality.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Duties & Responsibilities

• Collects and analyzes enrollment and forecasting data to assess and evaluate program effectiveness.
• Utilizes UAccess analytics and related reporting tools to support data-driven decision making by the leadership team.
• Guides campus partners through the process of onboarding new online courses, certificates, and degree programs.
• Coordinates and plans the administration and operation of academic programs, including policy development, budgeting, cost negotiation, expenditure forecasting, and resource allocation.
• Ensures timely and efficient implementation of new program in alignment with Arizona Online standards and processes.
• Builds and sustains relationships with internal and external partners to ensure administrative processes are completed accurately and efficiently.
• Creates best practice guides, web content, and other resources to inform and support campus partners.
• Manages existing programs in the portfolio, providing ongoing maintenance, updates, and troubleshooting to ensure continues success and alignment with institutional priorities.

Knowledge, Skills, and Abilities:

• Ability to collect, interpret, and apply enrollment and forecasting data to inform program decision-making.
• Skill in coordinating and managing the administration of academic programs, including budgeting, policy implementation, and resource allocation.
• Ability to manage academic processes and workflows effectively.
• Strong collaboration and relationship-building skills to work with faculty, staff, and campus partners.
• Ability to balance multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Skill in preparing and delivering clear, concise reports and presentations to support program goals and leadership decisions.
• Ability to anticipate challenges and develop effective solutions.
• Critical thinking skills.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience required. Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

Experience with higher education policies, structures and practices, particularly in online learning and program management. Experience working with university administrative systems such as UAccess Student, UAccess Analytics, and schedule of classes/RCS processes. Experience developing professional resources, including best practice guides, web content, or program documentation.

FLSA:

Exempt

Full Time/Part Time:

Full Time

Number of Hours Worked per Week:

40

Job FTE:

1.0

Work Calendar:

Fiscal

Job Category:

Academic Administration

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:

$65,687-$85,393

Compensation Type:

salary at 1.0 full-time equivalency (FTE)

Grade:

9

Career Stream and Level:

PC2

Job Family:

Academic Program Mgmt

Job Function:

Academic Administration

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies:

1

Contact Information for Candidates:

Neda Fletcher, Assistant Director, Academic Programs and Strategic Initiatives | neda@arizona.edu

Open Until Filled:

Yes

Documents Needed to Apply:

Resume and Cover Letter

Notice of Availability of the Annual Security and Fire Safety Report:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.