Online Program Manager

Position Highlights

This position guides campus partners through the development, maintenance, and onboarding of online academic programs, certificates, and courses. It is responsible for managing both new and existing programs within the portfolio, ensuring smooth administrative processes, and maintaining transparency between Arizona Online and campus stakeholders. The role collects and analyzes enrollment and forecasting data, manages course development workflows, and provides ongoing program maintenance to support institutional goals. The Online Program Manager (Academic Programs Officer II) ensures that academic partners have the resources and implementation support necessary to successfully transition and sustain their programs in the fully online modality.

This position will allow for flexible/hybrid work arrangements. Some duties can be performed remotely, but others will require an in-person presence on the Tucson, Arizona campus.

Visa sponsorship is not available for this position.

Duties & Responsibilities

1. Data Analytics (20%)
   • Collects and analyzes enrollment and forecasting data to assess and evaluate program effectiveness.
   • Utilizes UAccess Analytics and related reporting tools to support data-driven decision making by the leadership team.
2. Program Development & Onboarding (40%)
   • Guides campus partners through the process of onboarding new online courses, certificates, and degree programs.
   • Coordinates and plans the administration and operation of academic programs, including policy development, budgeting, cost negotiation, expenditure forecasting, and resource allocation.
   • Ensures timely and efficient implementation of new programs in alignment with Arizona Online's standards and processes.
3. Relationship Building & Program Maintenance (40%)
   • Builds and sustains relationships with internal and external partners to ensure administrative processes are completed accurately and efficiently.
   • Creates best practice guides, web content, and other resources to inform and support campus partners.
   • Manages existing programs in the portfolio, providing ongoing maintenance, updates, and troubleshooting to ensure continued success and alignment with institutional priorities.