Online Student Advocate

Position Description

The Online Student Advocate will provide comprehensive, personalized support to online students, helping them navigate academic and administrative processes, and connecting them with institutional resources. This role is essential in ensuring the success and well-being of online students by offering a seamless and supportive experience throughout their educational journey.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students. Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Major/Essential Functions

• Serve as the primary point of contact for online students, addressing their inquiries and concerns in a timely and effective manner.
• Assist students with registration, financial aid, and other administrative processes. Provide technical support for online learning platforms and tools.
• Develop and maintain a comprehensive knowledge base of institutional resources and services available to online students. Participate in team meetings and trainings to increase skill level.
• Facilitate students access to campus resources, such as library services, career counseling, and tutoring.
• Work closely with academic departments, IT, student affairs, and other institutional offices to coordinate support efforts.
• Create and disseminate informational materials and guides to help students utilize available resources.
• Maintain regular communication with online students through email, phone, and virtual meetings.
• Conduct outreach to new and continuing students to ensure they are aware of available support services.
• Assist in the collection and analysis of data related to student satisfaction and service utilization.
• Track and document student interactions and outcomes to inform continuous improvement of advocate services through Raider Success Hub.

Required Qualifications

Bachelor's degree in Higher Education, Student Affairs, Counseling, or a related field. Minimum of 1 year of experience in student services, academic advising, customer service, or a related area. Experience working with college students.

Preferred Qualifications

Experience working with online students or in a virtual support role is preferred.