"Online Student Ambassador - Federal Work Study"

Job Summary

The University of North Georgia is currently accepting applications for a federal work study student in the Distance Education and Technology Integration (DETI) department on the Dahlonega campus. The Online Student Ambassador supports the mission of the Online Student Success department within DETI, which is dedicated to helping online learners thrive through personalized support and digital engagement. In this role, ambassadors respond to student inquiries, send coaching appointment reminders, and provide peer mentorship through regular check-ins and encouragement. They assist all UNG students in navigating D2L, accessing virtual proctoring tools, understanding registration processes for online courses, and developing strong academic habits. Ambassadors also connect online students with university resources and contribute to departmental communication efforts through newsletters and social media. This position plays a key role in fostering a supportive and engaging virtual environment for online students.

Responsibilities

• Respond to basic student inquiries via email and send appointment reminders to students requesting online success coaching.
• Provide general troubleshooting support or escalate technical issues to appropriate staff and assist students in navigating D2L, accessing virtual proctoring tools and understanding test-taking procedures.
• Serve as a relatable and knowledgeable peer mentor for online students, including encouraging and motivating online students through regular communication and check-ins.
• Connect online students with appropriate virtual or campus resources and support services including offering guidance on online course registration, study strategies, time management, goal setting, and online learning best practices.
• Assist in managing or contributing content to online student success newsletters or social media.

Knowledge, Skills & Abilities

• Familiarity with online courses at UNG, including D2L navigation and basic troubleshooting skills.
• Strong written and verbal communication skills, especially in virtual formats such as email, chat, and video.
• Peer-oriented, empathetic, and encouraging, with a desire to help fellow online students succeed and overcome academic challenges.
• Self-motivated, dependable, and organized, with attention to detail in student outreach and information handling.
• Willing to collaborate with staff and fellow ambassadors to support and engage online students.

Required Qualifications

Must be enrolled at the University of North Georgia in a minimum of six (6) credit hours to qualify as a student worker.

Required Documents to Attach

• Resume
• Cover Letter
• Federal Work Study Award