Open Rank Patient Access Navigator (I – III)

Job Summary

Patient Access Navigators at the CU Hemophilia and Thrombosis Center are on the front lines of the battle to improve healthcare equity by investing time and energies to help patients with congenital bleeding and clotting disorders navigate the complexities of the healthcare system. Navigators will explain clinic processes, insurance coverage, and patient responsibilities in a culturally sensitive manner to improve patient outcomes.

Access Navigators will be responsible for making the first impression for both the Center and School of Medicine. New patients will base their impression of care on the successful handling of their onboarding.

Key Responsibilities

• Provide patients with access to information about health insurance coverage.
• Provide access to care through appointment scheduling.
• Provide access to patient care by facilitating patient transportation.
• Provide access to patient care by arranging for non-English translation at point-of-care.
• Provide access to Medications through exploration of drug company patient assistance programs.

Work Location

Onsite – this role is expected to work onsite and is located in Aurora, CO.

Why Join Us

The Hemophilia & Thrombosis Center (HTC) is an internationally renowned specialized disease management center for children and adults within the University of Colorado, School of Medicine. The HTC provides direct comprehensive diagnostic and treatment services to over 3000 adult and pediatric patients with rare chronic bleeding and clotting disorders throughout a multiple state region. The Center encompasses a freestanding School of Medicine clinic, a specialty pharmacy, research laboratories, clinical research services, professional training, patient education, and patient outreach and support programs.

Qualifications

Minimum Qualifications

Healthcare Technician I: High school diploma/GED.

Healthcare Technician II: High school diploma/GED. One (1) year of experience in patient financial counseling in a healthcare setting.

Healthcare Technician III: High school diploma/GED. Two (2) years of experience in patient financial counseling in a healthcare setting.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications

• Specialty clinic experience.
• Experience utilizing EPIC EMR.
• Bilingual in Spanish/English.
• Prior experience in outpatient clinic.
• Previous experience in prior authorization process, Medicare/Medicaid (CMS), and commercial insurance.

Knowledge, Skills, and Abilities

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Attention to detail.
• Strong Business and Organizational Competence.
• Time Management Skills with the ability to multitask.
• Tolerance for ambiguity and multiple conflicting deadlines.
• Initiative and adaptability to multiple conflicting deadlines.
• Ability to maintain personal accountability and integrity.
• Working knowledge of ICD9/10 diagnosis codes and CPT procedure codes.
• Electronic Medical Record proficiency.