About this role
Salary: Competitive salary plus Veolia benefits
Hours: 4 on 4 off 12 hour shift pattern of 2 days and 2 nights, 7 rotations of these followed by 18 days scheduled holiday. Training on days for 4 weeks
Location: Horsham, RH12 4AL
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As an Operational Performance Engineer you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- Refer an Engineer to us once you've joined and earn £1000
- Access to our company pension scheme
- Free physiotherapy service
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- Ongoing training and development opportunities, allowing you to reach your full potential
Role Summary
The OPC Service Desk Engineer provides critical 24/7 remote monitoring, technical control, and front-line support across our national Combined Heat and Power (CHP) fleet. In this role, you will act as the primary technical point of contact-diagnosing faults remotely, adjusting operational parameters, coordinating with field engineers, and ensuring high-quality communication with customers.
Key Responsibilities
- Remote Monitoring & Control: Investigate plant faults, perform system resets, adjust operational parameters, and manage fault escalation.
- Engineer & Customer Support: Professional handling of 24/7 inbound calls from field engineers and customers to ensure rapid issue resolution.
- Reporting & Data Analysis: Produce accurate KPI, performance, and availability reports for management and customers.
- Shift Operations: Work effectively as part of a 24/7 rotating shift team, maintaining seamless shift handovers and clear task tracking.
- Adhering to written procedures when carrying out tasks
Qualifications & Essential Skills
- Previous experience in a similar role is beneficial
- Education: HNC standard (or equivalent) in an engineering discipline, preferably with exposure to power generation.
- Digital & IT Tools: Proficient in both Google Suite (Docs, Sheets, Workspace) and Microsoft Excel. Experience with Microsoft Access and Power BI would be beneficial.
- Technical Knowledge: Electrical and/or mechanical understanding, ideally in relation to power generation.
- Core Competencies: Strong analytical abilities, problem-solving skills, and clear verbal and written communication.
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive
