Work Where You Learn: Build Experience, Grow Skills, and
Contribute to Your University Community. This position is
available only to enrolled American University students.
Most student positions at American University are eligible to
use Federal Work Study (FWS) awards, with a few exceptions. FWS
funds cannot be applied to janitorial, construction, partisan or
sectarian positions. For information or questions regarding FWS
funds, please contact American University's Office of Financial
Aid.
Important guidance for current American University employees:
American University current employees, including those employed in
student positions, must apply through their employee Workday
account. If you are a current employee at American University,
please log into your employee Workday account and select the
Find Jobs report which will take you to our internal career
listings. Applying outside of your employee Workday account may
cause delays in a hire process.
Department:
Operations & Events Support
Time Type:
Part time
FLSA Status:
Non-Exempt
Job Description:
Summary:
Under the direction and leadership of the Operations and Event
Services (OES) Coordinator, and supported by the Mary Graydon
Student Center (MGSC) team, Operations Assistants are expected to
be exemplary, especially in levels of maturity, responsibility,
judgement, conduct, and scholarship. The Operations Assistant
oversees the operation of the MGSC “footprint” (defined as the Mary
Graydon Student Center, Butler Pavilion, Residence Hall Formal
Lounges, Quad, Amphitheater, and outdoor tabling locations)
throughout the day, and acts on behalf of the MGSC professional
staff during evening and weekend hours, as well as in their
absence.
The Operations Assistant interprets and implements department and
university policies while overseeing building operations, meeting
& event support, information desk/phone line and a variety of
programs and services. The following requirements, duties and
responsibilities are expected of all Operations Assistants.
Essential Functions:
- Oversee daily building operations while on duty with a specific
emphasis on the responsibility for general cleanliness,
maintenance, event/meeting set-up/breakdown; overseeing services
& programs and security & safety of building
occupants.
Perform and verify the setup and equipment requested is
complete (and clean) in the exact manner as described on the setup
report (unless otherwise directed).
When possible, perform future setups requested according to and
described on the setup report (work ahead).
Assist event coordinator(s) with any additional or requested
program needs.
Be familiar with workflow of the day and the events taking
place in the MGSC footprint.
Answer the main University information line, directing calls
and answering questions to the best of your ability.
Tend to information desk while assisting staff, faculty,
students, and guests with inquiries.
Oversee information tabling procedures for the Student Center
footprint.
Keep updated Operations Assistant Reports (OARs) which
highlight issues with maintenance & custodial, meeting and
event information & attendance counts, student personnel, and
building rounds. This includes reaching out to the OES Coordinator
and other campus partners for any pertinent issues.
Serve as a resource for the MGSC footprint, respond to
questions, provide information & directions to areas on campus,
display exemplary customer service and utilize effective
decision-making ability.
Be proactive in the establishment of polices and make
appropriate recommendations regarding pertinent issues working with
the OES Coordinator.
Assist in managing, maintaining, and hanging advertisements as
directed in designated spaces in the MGSC footprint.
Be familiar with MGSC footprint – information, setups, offices,
AV needs.
Be able to address emergency situations, disturbances, and
alarms. If a situation arises beyond the scope of control,
coordinate with the staff on duty and/or Public Safety should be
notified for intervention/additional support for emergency
situations.
Perform opening and closing procedures at the beginning and end
of each day, if applicable.
Follow all policies and procedures as outlined in the
Operations Assistant handbook.
Stay alert and informed on university events and procedures to
provide the highest level of service for faculty, staff, and
guests.
Attend any required trainings and meetings, as directed by the
OES Coordinator Other duties as assigned by the Student Center
Staff.
Position Type/Expected Hours of Work:
- Part-time.
- 10 - 12 hours per week.
Salary Range:
Required Education and Experience:
- Student must have an active Federal Work Study (FWS)
award.
- Successful candidates must be in good academic standing.
- Must be a currently enrolled undergraduate student at the
American University with a valid AU email account.
- Must be willing and able to lift items up to 25 lbs.
- Flexibility to work mornings, nights, and weekends for 10 - 12
hours per week.
- Ability to work with diverse populations.
- Customer service, positivity, patience, flexibility, and can-do
attitude are required.
- Must be a dedicated and driven student who demonstrates strong
interpersonal, oral and written communication skills.
- Must be able to work both independently and as part of a team
environment performing all essential job functions accurately and
efficiently with minimal direct supervision, while also
cooperating/collaborating with staff at a level as a member of the
University community.
- Ability to prioritize both work related tasks and
personal/school life.
- Ability to be a quick learner through training to possess the
requisite knowledge, experience, and skills necessary. for success
in the position; demonstrate the ability to perform all essential
functions of the position.
- Organized, analytical and detailed-oriented individual capable
of performing under a variety of requirements and deadlines.
- Willingness to uphold policies and procedures in the building
and event spaces, working with staff, faculty, students, and guests
for their respective events.
- Ability to exercise authority and good judgment in the absence
of or in conjunction with the OES Coordinator and the MGSC
Staff.
- Demonstrate exceptional leadership characteristics and
interpersonal skills.
- Possess a strong sense of personal and professional integrity,
exercising tact and diplomacy.
- Must be willing and able to represent the American University
effectively in situations of significant importance to the present
and future successes of the University.
- Remain alert and knowledgeable of all MGSC policies and
procedures as it relates to the footprint, event space, and the
Operations Assistant position.
Additional Eligibility Qualifications:
- Operations Assistant Staff will be compensated according to the
Student Center wage rates and guidelines. Rates and guidelines are
subject to change from year to year.
Other Details
- This position is available only to enrolled American
University students.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
- Visit https://www.american.edu/hr/
for additional information about American University employment and
benefits.
Current American University Employees
American University current employees (including those employed in
student positions) must apply through their employee Workday
account. If you are a current employee at American University,
please log into Workday and select the Find Jobs report which will
take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.